Bilingual IT Support Specialist; Japanese​/English

About the Job

Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.

At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!

Sony Honda Mobility of America (SHMA) is seeking a bilingual IT Support Specialist (Japanese and English) to provide high-touch technical support across our Torrance, CA and Culver City, CA locations, including regular support at the iconic Sony Pictures Studios campus.

This role is ideal for an experienced IT professional who thrives in a fast-paced, startup environment and is comfortable supporting executives, engineers, and business teams in both English and Japanese. You will provide hands-on desktop and systems support, partner with IT leadership on projects, and collaborate closely with Japan-based corporate IT teams to ensure consistent global standards and smooth operations.

As SHMA continues to scale, this role will play a critical part in keeping teams productive, connected, and supported across locations.

• Provide high-quality IT support to onsite and remote employees across Torrance and Culver City locations
• Serve as a bilingual technical resource, supporting communication and coordination with Japan-based IT teams and stakeholders
• Partner with IT managers and cross-functional teams to support new projects, deployments, and technology initiatives
• Support employee onboarding by preparing hardware, configuring accounts, and ensuring day-one readiness
• Troubleshoot, configure, and maintain Windows 10/11 and macOS operating systems
• Support and maintain HP and Apple hardware
• Install, configure, and troubleshoot Microsoft Office 365 applications and related services
• Troubleshoot and support conference room audio visual systems and collaboration technology
• Assist with software updates, system upgrades, and device refresh cycles
• Train end users on hardware, software, and collaboration tools to improve productivity and adoption
• Document IT processes, procedures, and troubleshooting guides to support scalability and consistency
• Collaborate with corporate IT teams in Japan on systems, standards, and global initiatives
• Monitor emerging technologies and recommend improvements to IT support practices

• 3 to 5 years of experience in an IT Support Specialist or similar role
• Strong experience supporting Windows 10/11 and macOS environments
• Proven ability to troubleshoot hardware, operating systems, and application issues efficiently
• Excellent customer service skills with the ability to support both technical and non-technical users
• Experience supporting Microsoft Office 365 applications and backend services
• Experience supporting conference room audio visual systems
• Strong documentation skills for IT processes and procedures
• Business-level fluency in both English and Japanese, written and spoken
• Ability to work effectively in a fast-moving, startup-style environment

• Industry certifications such as CompTIA A+, Network+, MCSA, MCSE, CCNA, or ACSP
• Vendor certifications from Microsoft, Apple, Cisco, or similar providers
• Experience with scripting or automation using Power Shell or similar tools
• Experience supporting password management or secure access solutions
• Experience troubleshooting VPN clients such as Cato or similar platforms
• Work Arrangement: On-site role supporting both Torrance, CA and Culver City, CA locations, including regular presence at Sony Pictures Studios
• Schedule: Standard business hours, with occasional evenings or weekends as needed to support…