Valet Attendant – Torrance Marriott

Overview

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Towne Park is a place where you can make a difference and create smiles every day.

For more information about our privacy policy, please review the policy materials provided by the company. Job details, compensation and benefits follow as listed below.

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is also responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage (including delivery and pick up of guest luggage where applicable) during arrival and departure.

• Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients; acknowledge and greet guests within five feet with a professional demeanor; use guest last names during interactions.
• Greet guests, practice proper Towne Park phone etiquette, and assist guests when not completing tasks; stay positioned in designated areas as needed.
• Park and retrieve vehicles with safety and caution; assist guests with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations and other inquiries; provide information about facility amenities and local attractions; deliver messages, items and guest amenities as requested; shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving keys and collect claim checks from guests prior to issuing keys; maintain ticket information (key tag, guest folio, vehicle location, damage survey, claim check receipt) in the valet system; ensure location is updated on key tags; calculate and collect revenue when needed.

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, Etc.

• Must hold a valid driver’s license for the state you are applying to work in, or reside within a commutable distance from that state (as applicable)

Work Experience

• One (1) month related experience and/or training; OR equivalent combination of education and experience

Knowledge

• Knowledge of principles and processes for providing customer and personal services.

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Ability to operate a manual transmission is highly desirable
• Perform parallel parking

Authority To Act

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

• The employee has control over resources available only.

The working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Regularly required to talk or hear; may stand or sit for extended periods; may run, walk, handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Specific vision abilities: close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Lifting Requirements

• Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Travel

• Travel of up to 5% may be required.