Patient Experience Coordinator

Responsibilities

Del Amo Behavioral Health System, a subsidiary of UHS, offers a safe and compassionate environment for individuals seeking hope and healing from emotional, psychiatric, and addiction issues. Del Amo Behavioral Health provides a wide range of options, including inpatient, outpatient, and specialty programs for children, adolescents, adults, and seniors. Whether addressing the needs of adults, adolescents, or children, we are committed to providing our patients with treatment that helps them find lasting recovery.

The Patient Experience Coordinator (PEC) is a key member of Outpatient Services and is responsible for ensuring a smooth, patient-centered transition from inpatient to outpatient care or direct admission into Branches Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs. The PEC enhances the patient journey by fostering open communication with patients, family members, hospital employees, and referring partners. The PEC identifies service recovery concerns to improve patient satisfaction and engagement, utilizes patient satisfaction surveys, in-house reporting, and online review platforms (Google Reviews).

The PEC actively participates in the morning Flash Meeting to ensure timely and effective care coordination; provides direct patient education and support related to outpatient treatment goals; and works closely with the Director of Outpatient Services on assigned projects, employee engagement, and marketing initiatives.

This role combines clinical expertise with operational coordination to enhance patient engagement, satisfaction, and retention. The PEC partners closely with physicians, case management, outpatient leadership, and community partners to remove barriers, promote continuity of care, and support Del Amo’s trauma-informed, service excellence culture.

• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Education Assistance up to $5,250.00 annually
• New Employee Bonus Program
• Challenging and rewarding work environment
• Career development opportunities within UHS and its 300+ Subsidiaries!

Education: Bachelor’s degree from an accredited college or university in mental health/behavioral science field preferred. Master’s degree in Counseling, Social Work, Psychology, or related behavioral health field preferred.

Licensure: Current or eligible for licensure (e.g., LMFT, LCSW, LPCC, LPC, etc.) preferred.

Experience: Applicants must have experience working directly with an inpatient psychiatric patient population and the chronically mentally ill. Minimum 3–5 years in behavioral health, clinical coordination, or patient engagement.

Skills & Attributes:

• Clinically confident and articulate, able to speak to providers and patients with authority and empathy.
• Strong organizational, analytical, and interpersonal skills.
• Proactive, composed, and solutions-oriented in fast-paced environments.
• Skilled in Excel, data tracking, and communication systems (e.g., Tiger Connect, Survey tools, EMR platforms).

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.