Director, EOPS​/CARE, NexUP, CalWORKS, and Guardian Scholars

Key Roles / Responsibilities

Under the general direction of the Dean of Student Support Services, exercise direct leadership of the areas assigned providing functional supervision over assigned positions. Implement the Division's, department's or unit's vision and develop, organize, and implement goals and objectives; plan, develop, organize schedule, direct, improve and evaluate assigned programs, services, and activities; and provide oversight, development, and coordination of all elements of the areas assigned, including the Extended Opportunity Programs and Services (EOPS/CARE, NextUP CalWORKs, and Guardian Scholars).

Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the assigned unit, department, and Division; lead by example; actively participate in and support College-wide shared governance components and activities and other collaborative processes; encourage professional excellence among assigned staff; and promote, foster, and facilitate an organizational culture of customer service, teamwork, and innovation.

The following duties and responsibilities are typical for this position. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provide vision, direction, and supervise the outreach, recruitment, retention, and overall student support services for the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs.

Coordinate program planning activities with other departments, the state, Los Angeles County, and other agencies. Serve as the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars liaison with local businesses, community groups, and agencies. Ensure that the use of EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars funds comply with state guidelines. Supervise the awarding process of EOPS grants, CARE grants, book vouchers, childcare allowances, and other direct aid to students.

Develop, implement, and monitor policies and procedures for the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs and ensure compliance with applicable federal, state, and local laws and regulations. Resolve compliance issues when necessary. Supervise and monitor the data collection, data entry and integrity of MIS reports used to allocate state funds to EOPS/CARE and CalWORKS programs. Provide leadership in strategic planning, program development, evaluation of annual goals and objectives, and continuous improvement of the EOPS, CARE, CalWORKs, NextUP, and Guardian Scholars program services.

Provide leadership and oversight to ensure the validity of student eligibility for EOPS/ CARE, CalWORKs, Next Up, and Guardian Scholars programs with supporting documentation of financial, educational, and other criteria required for operational program reviews. Maintain EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars advisory and collaborative committees with appropriate membership from community agencies, businesses, high schools, and colleges. Conduct or attend meetings that directly impact low-income, educationally disadvantaged, parenting students, and foster youth.

Lead efforts with campus faculty, classified staff, administrators, and students to promote and enhance awareness, understanding, sensitivity, and support towards students served by the programs. Ensure operations are integrated, compliant, and streamlined to provide excellent customer service, effective computer systems applications, and necessary staffing. Ensure that all services provided to students are prompt, efficient and lead to a seamless experience for the student.

Provide leadership and direction in the use of technology to ensure the effectiveness and efficiency of the EOPS/CARE, NextUP, CalWORKs, and Guardian Scholars programs. Collaborate closely with Counseling and Student Success and other support services to deliver outcomes that contribute to ensuring the college fulfills its responsibility with Student Success Mandates and College enrollment plans and goals. Draft, submit, assess, and revise, College documentation that includes, but is not limited to, Accreditation, Program Plans, Program Reviews, and Service Area Outcomes related to assigned areas of responsibility.

Monitor changes in laws, regulations, and technology that may affect College or departmental operations; review College policies and procedures to ensure compliance; and implement policy and procedural changes as required. Oversee and participate in reviewing, processing, and training staff on State and Federal rules and regulations related to students. Be an involved participant on the Student Support Services management and leadership teams.

Collaborate with other managers within the area in the development of area plans and priorities. Maintain up-to-date knowledge of the regulations, policies, requirements, and eligibility criteria for…