Customer Service Associate

Join the Carter Services, Inc. family and take your customer service career to the next level!

At Carter Services, Inc., we believe that when you invest in people, they'll give their best in return. As our newest full-time Customer Service Representative in Torrance, CA, you'll be part of a close-knit, family‑owned company that values your voice, your growth, and your future.

You’ll enjoy $18–$25 per hour
, a Monday–Friday 8 AM to 5 PM schedule (with flexibility to negotiate your hours!), and a stacked list of benefits that truly set us apart:

• 100% paid health insurance
• 7 paid holidays
• Paid time off (PTO)
• 401(k)
• Profit‑sharing plan
• Company‑provided truck
• iPad
• iPhone

If you’re looking for a position where your skills matter and your time is respected, keep reading!

• Exceptional communication skills
• Experience with Outlook email

• Above‑average typing speed
• Excellent attention to detail
• Pleasant demeanor and friendly voice
• Ability to multitask and prioritize deadlines
• Ability to maintain professionalism

If you can meet the requirements above, keep reading to find out what your day entails!

As our Customer Service Representative, your day flows smoothly as you juggle incoming calls and inboxes with ease, confidently guiding each customer through questions, service requests, and solutions. Whether you're cheerfully scheduling a technician or drafting a clear, thoughtful email reply, your upbeat attitude keeps things running like clockwork. You take pride in being the first impression of Carter Services‑offering help with a smile, even when it's just over the phone.

Each interaction is a chance to create trust and deliver the quality we're known for, and you're the friendly, capable voice our customers rely on.

Our company was started in 1974 and is completely family‑owned. We began as an appliance service company and have expanded into a one‑stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond.

The motto, "Quality you deserve. People you trust," is at the core of all we do and the foundation of our success. Not only do we strive for long‑term relationships with our clients, but we also desire long‑term relationships with our team members
. We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits
.

Applying for our Customer Service Representative position takes just 3 minutes with our mobile‑friendly initial application. It's quick, easy, and could be the best decision you make today. Let's get started!

Must have the ability to pass a background check and drug screening test.