Japanese Bilingual Call Center Customer Service Associate Torrance, CA

Japanese Bilingual Call Center Customer Service Associate at Tri Com Quest. Torrance, CA. Job #:103521.

Title:

Japanese Bilingual Call Center Customer Service Associate.

Location:

Torrance, CA. Salary: $23.51 / hour. Position:
Direct Hire.

• Direct-Hire;
  Training starts August 25th, 2025.
• Benefits:
  Medical, Dental, Vision, Life, 401K, Flexible Spending, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits.
• Hourly: $23.51 / hour;
  Non-Exempt.
• Training schedule: 5 weeks, Mon-Fri 7:30am-4:00pm.
• After training: flexible shifts, 5 days/week (Mon-Sun 5:00am-4:00pm), including weekends and holidays.
• Japanese/English bilingual ability is a MUST.

• Offer highest level of customer service over the phone.
• Provide customers with information regarding flights, fares, destinations, special offers, and other travel products.
• Provide timely resolution to customer inquiries to ensure customer satisfaction.
• Use the in-house system to make new flight reservations or modify existing reservations.
• Accurately obtain documents and confirm customer's personal information.
• Proactively explore and anticipate customer's future needs.
• General administrative duties: preparing reports, filing, etc.
• Other related duties as assigned.

• Bilingual language ability in English and Japanese (proficient speaking, reading, writing).
• Associate's degree or higher preferred.
• Airline, travel, and related industry experience preferred.
• Customer service and call center experience is a plus.
• Exceptional communication and customer service skills.
• Proficient in MS Office and ability to learn new software.
• Ability to work independently in a fast-paced environment, managing multiple tasks.
• Good phone manner and problem solver.
• Detail-oriented, organized, strong with numbers.