Customer Service And Claims Agent

Description

Automotive Representatives are responsible for assisting customers and dealers with inquiries, account status and problem resolution. Good telephone skills, customer orientation, interpersonal skills, communication and planning and organizing are key in this position. Must be flexible and a team player as agents work together to assist customers.

• Answer customer questions and resolve problems with balance quality and efficiency.
• Process correspondence and contract cancellation in an accurate timely manner.
• Claims Services Agents are responsible for assisting dealers and customers with Vehicle Service Contract (VSC) repair and maintenance claims.
• Will handle minimum of 35+ phone calls per day.
• Ability to multitask and document data in a timely manner.
• Agent answers high volume of incoming calls and can efficiently respond to questions about coverage, exclusions, policy and procedures.
• Agent is responsible for managing complex claims of a high dollar amount.
• Must be flexible and a team player.
• Perform miscellaneous office tasks: team assignments rotate monthly.

• Experience with customer service, problem resolution and experience in financial institution preferred.
• Ability to multitask using different computer systems as needed.
• Attention to detail and open to coaching.
• Position does require understanding of vehicle operations and warranty claims.
• Agent would be responsible for working with dealers and in some cases independent inspection company to determine vehicle service contract coverage.
• Ability to gather and analyze data to make complex decisions involving vehicle repairs.
• Listen and communicate in a clear and respectful manner and attention to detail and open to coaching.

Customer Service, Automotive, technical skills, Computer Savvy

• Position does require understanding of vehicle operations and warranty claims.
• Agent would be responsible for working with dealers and in some cases independent inspection company to determine vehicle service contract coverage.
• Ability to gather and analyze data to make complex decisions involving vehicle repairs.
• Listen and communicate in a clear and respectful manner and attention to detail and open to coaching.

Intermediate Level

This is a Contract position based out of Torrance, CA.

The pay range for this position is $26.00 - $26.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Torrance, CA.

This position is anticipated to close on Jan 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.