Front Desk Staff - Class 5

Join to apply for the Front Desk Staff - Class 5 role at Touchstone Climbing

Touchstone Climbing owns and operates 16 climbing gyms across California. We are more than gyms – we are a community. In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

At Touchstone, the Front Desk crew isn’t just the welcoming face of our gym; they are the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Class 5 is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part‑time position, working no more than 30 hours per week.

• Ensure all visitors complete necessary waivers, check in and adhere to gym policies
• Make all visitors feel welcome answer calls, and respond to emails at the front desk
• Process memberships and online transactions
• Manage calendar reservations
• Find creative solutions to customer service challenges, handle customer feedback and resolve any issues professionally
• Sell merchandise and climbing gear in our retail shop
• Ensure that climbing and gym safety standards are being met, and give guidance when needed
• Maintain a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

• Flexible availability, including evenings and weekends (no exceptions)
• Passion for climbing and knowledge of climbing terminology and safety practices
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self‑directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point‑of‑sale systems
• Ability to multitask and work efficiently in a fast‑paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Current CPR and First Aid certification is a plus

Starting Pay is $21.00/hour. Front Desk Staff compensation is based on a variety of factors, including facility location, type, membership volume, experience, and tenure.

• Medical FSA – All employees can make pre‑tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities
• Flexible Work Schedule – Supporting work‑life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive. If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application.

Class 5 – 20120 Hawthorne Blvd, Torrance, CA 90503