Customer Support Supervisor

Job Information

• Job Identification: 114070
• Job Category:
  Commercial
• Posting Date: 08/19/2025, 06:27 PM
• Locations: 3016 W Lomita Blvd, Torrance, CA, 90505, US (Hybrid)
• Job Schedule:
  
  Full time
• Remote Work Schedule Availability:
  Partially Remote
• Export-Controlled Data:
  This position entails access to export‑controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items

Howmet Fastening Systems (HFS) is seeking a Customer Support Supervisor for our North American manufacturing sites. This position will be based in our Torrance California location. This role is responsible for supporting the HFS Commercial team and Manufacturing Sites related to Customer Support and Sales/Marketing activities. The Customer Support Supervisor oversees, leads, and trains the Customer Support Team to maintain the highest level of customer satisfaction;

investigates and solves product and service complaints; acts as an information resource to the Outside Sales and Product Management teams.

• Provide leadership, guidance, and support to the Customer Support Team to ensure the highest level of customer satisfaction in support of business for all North American HFS Manufacturing Sites and customers.
• Responsible for training and motivating the Customer Support Team, monitoring their performance, resolving customer complaints, and developing and implementing Customer Support policies and procedures.
• Responsible for management of assigned strategic customers in North America, South America, Latin America, Japan, and certain European accounts.
• Supervise and manage Customer Support Representative, meet with Customer Support Representatives to review employee and department issues, conduct Employee Performance Reviews and Goal Setting.
• Support Business Process updates/changes for Howmet Business Systems relating to Customer Support.
• Coordinate with Site Quality and support Audits at all sites - BSI, AS9100, etc.
• Coordinate with Site Management on-site requests for reschedules and handle elevation of delivery issues, customer complaints, and line stoppages.
• Review pending/unprocessed orders weekly and take actions to progress processing or rejecting them.
• Review and recommend approval or denial of all customer cancellation requests.
• Audit Customer Support quote approvals, update Skills Matrix, manage team career progression.
• Review and coordinate all incoming customer forms requiring Management approvals.
• Maintain and update customer Certification and Fee Charges matrix.
• Participate in customer calls & meetings and visit customers periodically as needed and as required by Commercial Leadership.
• Ensure that all work activities are performed in accordance with established safety and environmental standards.

Basic Qualifications:

• Bachelor's degree and +5 years of experience in aerospace and/or manufacturing environment OR 10+ years of experience in aerospace and/or manufacturing environment.
• +2 years of experience leading a team.
• Employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Preferred Skills &

Qualifications:

• Prior experience in Customer Support Supervision and Business Analysis is preferred.
• Strong Aerospace Industry knowledge and experience desired.
• Strong written and verbal communication skills for interacting with various stakeholders.
• Advanced mathematical and statistical analysis skills with ability to analyze data and performance trends.
• Advanced level of Microsoft Office Suite of Applications, especially Excel and PowerPoint.
• Ability to function independently, take general directions and implement and execute a plan of action.
• Comfortable functioning well in a high-paced environment under tight deadlines and balancing multiple competing priorities.
• Comfortabl…