Service Parts Coordinator

Essilor Instruments provides seamless access to state‑of‑the‑art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

Essilor Instruments is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

The Service Parts Coordinator is responsible for managing the daily operations of the parts department, ensuring accurate inventory control, efficient order processing, and exceptional customer service. This position plays a vital role in supporting the service team, coordinating with internal and external partners, and maintaining the availability of critical components to support timely repairs and service delivery.

• Inventory Management:
  Maintain & oversee the parts inventory to ensure accuracy, availability, & timely fulfillment of service requirements.
• Order Processing:
  Create, process, & manage purchase orders & sales orders for parts through the company’s ERP system, ensuring accuracy & efficiency.
• Parts Selection & Fulfillment:
  Pick, pack, & prepare parts required for service repairs or customer orders while maintaining high accuracy & organization.
• Record Keeping:
  Maintain accurate records of service repairs, parts usage, & transactions to support tracking, warranty claims, & audits.
• Customer & Staff Support:
  Provide timely & professional assistance to customers, technicians, & internal teams regarding part availability, order status, & delivery schedules.
• Vendor Coordination:
  Collaborate with manufacturers, vendors, & logistics providers to ensure timely sourcing, delivery, & replenishment of parts.
• Cycle Counting & Auditing:
  Conduct regular inventory counts & reconcile discrepancies to maintain accurate stock levels & prevent shortages or overages.
• Reporting & Analysis:
  Track & analyze parts usage, inventory trends, & sales data to identify cost‑saving opportunities & optimize stock efficiency.
• Sales & Process Improvement:
  Support initiatives to improve parts sales performance, streamline ordering workflows, & enhance overall departmental productivity.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with the Field Service, Depot Service, & Customer Service teams to coordinate parts shipments, manage backorders, & ensure seamless communication across functions.
• Customer Communication:
  Communicate proactively with customers regarding order confirmations, shipping updates, & issue resolution to maintain a high standard of service.

• High school diploma or equivalent required.
• Minimum 1–3 years of experience in parts coordination, inventory management, or administrative support (experience in a service or repair environment preferred).
• Strong organizational skills & the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail & accuracy in order processing & record keeping.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) & comfort using ERP or inventory management software.
• Strong communication & interpersonal skills for effective collaboration with internal teams & external partners.

• Experience in the ophthalmic, optical, or medical device industry.
• Experience supporting field or in‑house service operations.

Pay Range: 19.26 - 24.80

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition,…