Account​/Sales Manager

Overview

Location: Jessie Lord Bakery, LLC

Job Summary: This position works cooperatively with company staff and outside brokers to deliver exceptional customer and sales support while meeting and increasing sales objectives. Must possess a strong customer service background and in-store bakery sales experience.

• Inside Sales - Manage profitable growth and development of assigned accounts, increasing account penetration and customer engagement
• Outside Sales – Develop and maintain key business relationships with new customers resulting in a consistent and growing revenue stream.
• Broker Management – Manage their broker network. This includes strategizing with them on how to best manage the customer, vetting and selecting new brokers when necessary.
• Sales Strategy - Develop sales strategies, present them to management and implement them with customers  key decision-makers.
• New Product Development - Assist in ideation of new products sometimes on their own and other times in conjunction with customers and work cross-functionally with R&D toward their creation.
• Sales Projections - Develop accurate monthly forecasts to provide to planning team.
• Reporting and Analytics
  - Tracks, analyzes and reports sales performance against volume, promotions, and other key metrics.
• Competitive Research – Develop a key understanding of the competitive landscape through store checks and market research, and using resources like customers and broker network.
• Sales Operations - Support functions involving pre- and post-order management issues. This includes reviewing the production plan to review when orders will be available to ship, re-building orders when necessary, and responding to changes due to production scheduling or logistical issues. This is usually done in conjunction with their assigned customer service representative.
• Company Knowledge - Develop a competent level of understanding of products, production process and capabilities as well as use of the internal system (i.e. Syspro, Access, etc.).
• People Management – Effectively manage their assigned customer service representative, providing training, direction and performance guidance aligned with account needs and assigned job responsibilities.
• Cross-functional Management – Effectively manage cross functional departments (i.e. Quality Assurance, HR, etc.) to ensure customer requests are met on a timely basis (i.e. customer audits, fact sheet requests, insurance, etc.)

• All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor
• Monitors and enforces cGMPs
• Follow all Good Manufacturing Practices and Pre-requisite programs

• Minimum of 5 years of In-store bakery sales experience
• Experience in highly seasonal/high volume environment preferred
• 25% - 30% travel required or as needed
• Able to prepare sales presentations
• Must be available to travel to the Production Plant (Torrance, CA) for training, required meetings and during peak season if needed.
• Salary commensurate with experience BA/BS degree preferred or a combination of experience
• Computer literate;
  Microsoft suite

• Broker management and selection
• Private label product
• Knowledge of the West/Midwest market
• In-store Bakery

• Occasionally lift and/or carry up to 30 lbs.

Supervisor: General Manager

FLSA Status: Exempt

• Health insurance
• Dental
• Life insurance
• Paid time off
• Vision insurance
• 401(k)