Customer Service Manager

2600 Skypark Dr, Torrance, CA 90505, USA

Posted Wednesday, January 7, 2026 at 9:00 AM | Expires Wednesday, April 8, 2026 at 7:59 AM

LISI AEROSPACE is ranked 60th in the global aerospace value chain and specializes in the design and manufacture of high-tech metal components to enhance aircraft safety and performance. Active since 1950 in the fastener market (no. 3 worldwide), LISI AEROSPACE has been a recognized player in metal components for aircraft engines and airframes since 2011. With its dedication to industrial excellence, LISI AEROSPACE aims to become a leader in costs, quality, deadlines and workplace safety.

This mindset is represented at every level of our company and by all of our team members. At LISI AEROSPACE, we focus above all on advancement and flexibility. Every employee is empowered and has the latitude they need to carry out their assignments and develop their skills. We provide this mobility and training through our Corporate University, the LISI Knowledge Institute (LKI).

As a result, our company is growing fast and always welcoming new talents.

SUMMARY

The Customer Service Manager is responsible for the overall direction, coordination, and evaluation of the Torrance and LAC Customer Service inside sales team. Coordinates global sales projects with the European Quotes Manager, provides feedback and analysis on quotes issued from the Torrance and Montreal locations, supports management vision and initiatives through positive communication and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned. Reasonable accommodation for disabilities may be made for one or more of the following:

RESPONSIBILITIES:

• Develop timely winning quotation strategies
• Determine RFQ priorities and policies
• Establish Cost and List price matrices to deliver consistent and timely customer quotations
• Develop strong relationships to increase communication and productivity
• Manage existing processes and compliance, follows company internal guidelines
• Ability to manage product line quotations and pricing structure quotes
• Increase conversion rates and sales while proactively streamlining procedures to meet or exceed customer demand.
• Oversee and lead day-to-day Customer Service department operations
• Support the customer service team with challenging customer interactions, positive communication, strong leadership and learning opportunities
• Establish account assignments for Customer Service Representatives
• Support and implement corporate processes, procedures and policies.
• Perform personnel functions including maintaining attendance records, advising employees on company policy, hiring, termination, and performance evaluation.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Engage Customer Service team to embrace Continuous Improvement and Self-Assessment.
• Provide factory activity updates to CSR team
• Adhere to and manage approved department budget.
• Maintain an orderly workflow according to priorities.
• Sets a clear mission and deploys strategies toward the mission.
• Ensure all people placed under their assigned area of responsibility, or all persons who may be affected by equipment or processes placed under their responsibility are complying with the rules and regulations set forth by Federal, Local and State government, and LISI Aerospace policies, procedures and plans.
• All employees are responsible for attending all training provided and for adhering to all HSE procedures, policies, and plans, conforming to reporting requirements, and safe operating procedures at all times.
• All employees are required to bring any known or suspected nonconformance for all company procedures or legal requirements to management’s attention immediately.
• Continually seek opportunities to improve our HSE performance by establishing objectives and targets, measuring progress, and reporting our results.

Ways of working, Experience, and Behaviors

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information;
  Collects and researches data;
  Uses experience to complement data; understands the work flows and procedures. Strong analytical ability to assume P&L responsibility and address issues such as pricing, price justification, and investment
• Technical Skills – Understands and has working knowledge of ISO 9001, AS 9100, NADCAP, Mil-Specs, ITAR, General aircraft construction and aircraft industry trends, Aircraft fasteners industry and Aerospace specifications, metallurgy and metal processing. Able to clearly share expertise and transfer technical knowledge to others;
  Working in problem solving team environment;
  Communicates technical knowledge and expertise with customers to instill confidence regarding quality function.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens intently to others and seeks clarification;
  Provides clear and pleasant responses to inquiries…