Bank Healthcare Assistant

Bank Healthcare Assistant - Attractive Remuneration Package

We have opportunities for Healthcare Assistants to join England's leading Primary Care Providers Bank division, supporting colleagues and practices with continuity of care for patients during periods of absence and annual leave.

• To assist with patient duties as required and support other team members.
• To assist the NP/PN and/or Registered Manager with duties related to CQC outcomes, ensuring compliance is maintained.

• Experience in a Primary Care setting and phlebotomy is essential.
• An understanding of confidentiality is required and the ability to use own judgment.
• The post holder must be an excellent communicator both spoken and written.
• The post holder must be well presented and wear a uniform in line with Operose Health requirements.
• Must be able to relay clinical information clearly.
• Must have PC skills, ideally able to use basic Word, Excel and e‑mail.
• Must be comfortable with following processes/procedures.
• Should be personable, polite and patient.
• Needs to have empathy with patients, some of whom may not be so patient or polite due to anxiety.
• Ability to remain calm in sometimes fraught circumstances.
• Needs to be sensitive when dealing with confidential issues.
• Needs to apply common sense when dealing with situations that do not fit the norm.
• Must be adaptable and comfortable dealing with changing priorities and be a team player.
• Must be able to assess their own competency.
• Must be aware of the professional boundaries they are working to and highlight any areas of required development.

• Competitive hourly remuneration.
• NHS Pension.
• Accrued paid annual leave.
• EAP We Care.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• Varied opportunities for career development within our wider organisation.

Operose Health delivers great primary care by improving access, outcomes and patient experience. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture offer unparalleled support to every practice and service we manage. We care for over 630,000 patients across 60+ GP Practices, from Devon to Doncaster.

We take immense pride in our exceptionally talented workforce. With robust resources and continuous support, we empower our staff to deliver outstanding patient care. Our clinicians and colleagues are encouraged to operate at the top of their licence and champion to be the best they can be. Clinical expertise, innovation and research drive our models of care, improving primary care access to provide the right support, at the right time.

By leveraging data and insights, we manage demand more efficiently, enabling quicker patient access. We empower and educate patients to improve their health and wellbeing for the long term.