Oncology Medical Secretary

Employer Torbay and South Devon NHS Foundation Trust Employer type NHS Site Torbay Hospital Town Torquay Salary £24,937 - £26,598 per annum Salary period Yearly Closing 11/02/2026 23:59

Are you passionate about making a meaningful impact in supporting cancer patients in their journey towards recovery?

Torbay Hospital is seeking a dedicated and dynamic individual to join our team as an Oncology Medical Secretary. This is an opportunity to be an essential part of our Oncology department, where your organisational skills and compassion will directly contribute to the well-being of our patients.

• Work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP's and other external agencies.
• This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
• Communicate effectively in writing and verbally on a daily basis.
• Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed.
• Independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate.
• All clinic outcomes to be recorded accurately and completed or amended.
• Audio typing of clinic and admin letters,
• Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly.
• Taking and transcribing formal minutes if required.
• Open and act on correspondence received.

This role is based at Torbay Hospital, where you will be joining a team of 11 other dedicated Oncology Secretary's.

We are a dynamic and friendly team, working closely with our clinical colleagues and other areas within Cancer Services. Our team is currently going through exciting changes.

Would you like to grow with us to help us to make a difference?

Our department is fast-paced and we are continually evolving our care in order to keep our patients’ wellbeing and each other’s at the heart of everything we do.

• Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed
• All clinic outcomes must be recorded accurately and complete or amend any that have not been done
• Ensure patients are put at the heart of the service
• Enter Referral to Treatment (RTT) events accurately and in a timely manner

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

• Good standard of general education to include GCSE in Maths and English or equivalent
• Medical terminology qualification
• Audio typing experience
• Typing to RSA II/OCR II or equivalent level of speed and accuracy (40wpm)

• Experience in a similar secretarial role
• Good knowledge of Microsoft Office software
• Proven experience of providing a customer focused service
• Have knowledge of hospital systems, i.e.: PAS, Infoflex, Cyberlab, Ultragenda, Systm One

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

IMPORTANT INFORMATION

• We reserve the right to close vacancies early if we receive a high volume of applications.…