Radiology Booking Clerk

Main duties of the job

• Provide high‑quality customer service that complies with NHS Employment standards and TSDFT policies.
• Act with professionalism and integrity, role‑modeling and ensuring equal opportunity.
• Work as part of a team, demonstrating effective communication and excellent collaboration with colleagues within the immediate team and across all areas of the Trust.
• Consistently deliver exceptional value to patients and other service users.
• Consistently provide highly efficient radiology booking services.
• Understand relevant processes that support our patients and other service users in the management of referrals for diagnostic imaging, including but not limited to:
• Processing new referrals from all sources.
• Booking appointments into diary slots.
• Canceling and re‑arranging appointments.
• Managing patient appointment and queries using the call centre telephony system.
• Demonstrating exemplary use of the radiology IT systems to ensure patient records are always accurate.
• Contributing to team discussions in a constructive and flexible way.

Our Radiology Clerical Officers work in two main areas: the Radiology Call Centre (this post) managing patient appointments and the Radiology Office managing the provision of acute services and general radiology administrative tasks.

The Call Centre has 10 clerical officers and 3 supervisors, managing in the region of 75 000 patient appointments per year.

• Date posted: 19 January 2026
• Pay scheme:
  Agenda for change
• Band: 2
• Salary: £24 465 a year
• Contract:
  
  Fixed term
• Duration: 12 months
• Working pattern:
  Full‑time
• Reference number: 388‑7454068-PC&S-B
• Job location:
  
  Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA

• Essential qualifications and training
  • General education.
  • Basic knowledge of computerised systems.
• Desirable qualifications and training
  • Knowledge of CRIS system.
• Essential specific skills
  • Communication skills.
• Desirable specific skills
  • Experience in working with the general public.
• Essential knowledge and experience
  • Telephone manner.
• Desirable knowledge and experience
  • Previous NHS experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

• Torbay and South Devon NHS Foundation Trust
• Torbay Hospital
• Lowes Bridge
• Torquay
• TQ2 7AA
• Website: https://