Facilities Helpdesk Manager

Torbay Hospital is looking for a dedicated and experienced Facilities Helpdesk Manager to join our team. You will be part of a team of 6 managers providing 24/7 service coverage on a rota basis, ensuring the efficient management of our facilities operations helpdesk. Responsible for prioritising and coordinating essential facilities services such as deep cleans, portering, linen room and other operational requests to ensure a safe and efficient environment for patients, staff, and visitors.

You will play a crucial role in maintaining a safe, clean and comfortable environment for patients, staff and visitors, contributing directly to high‑quality healthcare delivery. Working in a healthcare setting allows you to develop valuable skills in facilities management, maintenance, and healthcare compliance. You'll also have the opportunity to gain knowledge specific to the healthcare industry. Hospitals are essential, meaning that the facilities team plays an ongoing role in keeping the operations running smoothly, offering stability and job security.

• Manage the day‑to‑day operations of the Facilities Helpdesk.
• Prioritise and coordinate service requests, including deep cleans, portering, and other facilities‑related tasks.
• Ensure all requests are handled promptly and effectively, adhering to hospital policies and procedures.
• Provide leadership and guidance to facilities staff, ensuring a high standard of service delivery.
• Maintain accurate records of service requests and outcomes.
• Ensure that all tasks are assigned, monitored, and completed within the required timeframe.
• Work closely with other hospital departments to address any urgent or ongoing facilities issues.
• Provide 24/7 service cover on a rota basis, ensuring adequate staffing levels at all times.

Working for our organisation

Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. You'll benefit from the collaborative and supportive environment. Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients. Your efforts will directly impact the wellbeing of the community. Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population.

By joining this team, you'll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.

We will be at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high‑quality health and social care. We have a positive and vibrant working atmosphere, and we are proud of our investment in our staff both in terms of developing potential career skills and valuing people. If you provide support to a family member or friend with health or care needs, we aim to be a Carer‑friendly employer.

We have a "Staff Carers" policy which includes flexible working where possible and a Carer’s Passport scheme that connects you to support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form as a member of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.
• The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010.
• If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.