Customer Relations Administrator - Ownerships

Join our Team at Finlake Holiday Park!

Location: Finlake Holiday Resort, TQ13 0EJ

Salary: £29,484

Hours: 45 hours per week

Job Type: Permanent

Are you organised, approachable, and passionate about providing excellent service? At Haulfryn, we’re proud to create exceptional holiday home ownership experiences - and we’re looking for a Customer Relations Administrator – Ownerships to support our vibrant community of owners at Finlake Holiday Park
, one of the most beautiful parks in the South West.

This is a fantastic opportunity to join a friendly, professional team where your care and attention to detail will make a real impact every day.

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

As a Customer Relations Administrator
, you will:

• Act as the main point of contact for holiday homeowners
  , assisting with queries and supporting day-to-day needs
• Guide new owners through the onboarding process
  , ensuring they feel confident and informed
• Manage owner accounts
  , handling billing, payment queries and keeping accurate records
• Log feedback
  , help resolve concerns and contribute to improving owner satisfaction
• Coordinate with other park teams such as maintenance, housekeeping and management to make sure owner requests are handled efficiently
• Help organise owner events and assist with regular communications to keep them engaged and up to date

You’ll bring:

• Previous experience in customer service or administration
  , ideally in hospitality, leisure or property
• Strong communication skills
  , both written and verbal
• A keen eye for detail and great organisational ability
• A proactive and solution-focused approach to your work
• Good IT skills, particularly with Microsoft Outlook and Teams
• Experience with Parc Vu systems (desirable)

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations :
  Work in a place that inspires
• Family Values :
  Join a supportive, community-focused team
• Nurturing Nature :
  Sustainability is at the heart of what we do

If you’re ready to bring a personal, professional touch to our owner communities,
we’d love to hear from you
.

Apply today to join Haulfryn at Finlake Holiday Park!

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.