Receptionist, Administrative​/Clerical

Responsibilities

• Checking patients in for Outpatient appointments
• Booking, cancelling and rearranging Outpatient appointments
• Management of notes (tracking, requesting, etc.)
• Setting up of clinics for the day
• Associated administration tasks (completing outcomes, etc.)
• Taking inbound calls
• Maintaining a high standard of customer service
• Using hospital systems to effectively support the management of the patient journey
• Managing spreadsheets as required
• Liaising with colleagues at all levels to ensure the patient journey is smooth

To work in accordance with the Trust policies at all times, the Outpatient reception team covers six busy reception areas within Torbay Hospital:
Main Outpatients Reception, Eye Clinic Reception, Fracture Clinic Reception, MAAT Reception, Paediatrics Reception and Crowthorne Reception. The team is comprised of 15 staff providing reception services for a multitude of specialties across Outpatients.

We are looking for a friendly, customer‑service focused individual who shares our core Trust values. The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service. This role involves contact with patients, clinical and administrative staff, requiring organisation and the ability to work in a busy environment.

Working days are Monday – Friday, with hours varying between 07:30 – 17:30 (7.5 hour shifts with 1 hour lunch).

We offer a positive and vibrant working atmosphere, pride ourselves on investing in staff development and valuing people. If you provide support to a family member or friend with health or care needs, we aim to be a Carer‑friendly employer, offering flexible working and a Carer’s Passport scheme.

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form as a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role.
• Correspondence will be sent via Trac, text and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum, which has representatives from all protected groups.