Booking Clerk

Booking Clerk

The closing date is 10 March 2026

Booking Clerk - 37.5 hours per week 08:30 - 17:00 mon-fri

An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week.

Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new referrals from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.

The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.

The teams are comprised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

For the full details of the job description and person specification please read the attached documents.

• Minimum of 4 x GCSE Grade A-C (including English) or equivalent
• NVQ Administration Level 2 or equivalent

• Experience working with emails, spreadsheets and Microsoft packages
• Administrative or clerical experience
• Experience of working with the public sector or in a call centre environment
• Organisational and time management skills
• Previous NHS experience
• Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
• Knowledge of Referral to Treatment Targets (RTT)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust