Administrator, Healthcare Administration, Administrative​/Clerical

Overview

An exciting administration opportunity has arisen to work within our Adult acute wards at Torbay Hospital. We are looking for a full-time (37.5 hours) Ward Administrator to join us on Salus and Haytor, 16-bedded inpatient Mental Health Wards that support adults with acute mental health illness requiring hospital admission.

We pride ourselves on being a dedicated, passionate and skilled team, driven by the motivation to improve the lives and mental health of our patients. This is a highly rewarding administration role that provides insight into adult mental health conditions and the range of therapies and interventions offered, with opportunities for continuing development and career progression in administrative, management and/or clinical roles depending on your area of interest.

Supporting our patients on their path to recovery, whatever this looks like for them, provides our staff with a strong sense of pride and joy. You will be supported to reach your full potential, with opportunities for training and development.

• Work at the ward reception area.
• Serve as the first point of contact in the ward; greet patients and their family members and answer the doors to the ward.
• Answer phones and liaise with external agencies.
• Provide administrative support to the Ward Manager and MDT.
• Take minutes of MDTs, business meetings and ad-hoc professional meetings.
• Amend and update staff rotas (Health Roster).
• Order supplies.
• Upload patient records and staff files.
• Manage petty cash and produce packs for patients.

This role is aligned with the Ward Manager and MDT to enable the provision of high-quality care to service-users.

Experience and Skills – Essential

• Previous experience in an administrative or secretarial environment.
• Experience handling confidential and complex information.
• Ability to take accurate formal and informal minutes.
• Excellent organisational skills and ability to prioritise workload and adapt to change.
• Ability to multi-task under pressure and use Microsoft Office.

Knowledge and Skills – Essential

• First point of contact for patients, visitors, and staff within the ward.
• Manage front-of-ward operations, including reception duties and patient inquiries.
• Oversee the ward reception area to maintain a welcoming and efficient environment.
• Deliver front-facing support by greeting and assisting all individuals entering the ward.
• Act as central liaison for internal and external communications at the ward entrance.
• Intermediate IT skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and knowledge of diary management, appointments, electronic records and filing.
• Ability to meet deadlines and work under pressure.

Desirable

• Experience or knowledge of using Systm
  1.
• Experience in healthcare environments and an interest in mental health care.
• ICDL or typing/IT qualifications may be advantageous.

Essential

• Business Administration Level 3/T Level in Management and Administration, or proven equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.

Desirable

• ICDL or equivalent IT qualification.
• Typing or IT qualification.

Devon Partnership NHS Trust provides mental health and learning disability services, with a wider regional and national presence. We are committed to promoting good mental health and wellbeing and to delivering high-quality services that are safe and focused on people’s recovery. We value inclusivity and encourage applications from all sections of the community, including those with lived experience of mental health and learning disabilities.

We are a Disability Confident Employer.

Date posted: 19 January 2026
Pay scheme:
Agenda for Change
Band:
Band 3
Salary: £24,937 to £26,598 a year

Contract:

Permanent
Working pattern:
Full-time

Location:

South UIC, Torbay Hospital, Lowes Bridge, Torquay, Devon, TQ2 7AA