Patient Safety and Quality Administrator

Overview

Go back Torbay and South Devon NHS Foundation Trust

The closing date is 05 February 2026

The Central Patient Safety and Quality Team (PSQT) are looking to recruit a new team member to support with the management and oversight of clinical documents (guidelines, policies and patient information leaflets).

In addition, the post holder will provide administrative support across the wider team as required to allow for cross covering but also to support ongoing development.

You will be involved in the system administration of EOLAS Medical (clinical guideline application and the Trust's repository) and will liaise with staff across the organisation.

You will use a variety of administration skills:

• To provide administrative support in the production and management of clinical policies, guidelines and other clinical-facing documents, formatting these using Microsoft Office and preparing them for Trust publication
• To provide administrative support in the production and management of patient information leaflets
• This post will also assist with the administration of clinical audit
• Assist in embedding the patient quality and safety processes across the Trust and support the PSQT in operationally managing those processes.
• Assisting in the design and upkeep of audit tools and data repositories

The successful candidates will be joining a team whose main aim is to support the organisation in a consistent approach to learning from patient safety incidents and to promote a quality improvement culture.

You will be working alongside another Patient Safety and Quality Administrator and will have your own areas of responsibility however there will be opportunity to develop within other areas of patient safety work as the post holder will be expected to cross cover and support during leave.

You will report to the Head of Compliance and Assurance who has oversight of Regulatory Compliance (CQC), Clinical Effectiveness (Guidelines, Local and National Audit) and Feedback and Engagement (PALS/Complaints).

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

• Good standard of general education to include GCSE in Maths and English at Grade C/4 (or equivalent)
• IT qualification e.g. NSCL computer driving licence or equivalent
• NVQ Level 3 Business Administration or equivalent experience

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel and Visio
• Clerical, administrative or reception experience (minimum 1 year)
• Recent experience within a customer care, healthcare, education or social care setting
• Experience of using document management processes

• Effective interpersonal, organisational and communication skills
• Punctual, cheerful, reliable and dependable
• Minute taking
• Interested/enthusiastic about working within our services

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata