Azure & Dynamics 365 Developer

At Electric Mind, Engineering is where strategy meets action. Our team helps organizations cut through complexity—aligning business ambition with technology execution to unlock real, lasting change. You’ll work alongside curious, driven people tackling high-impact challenges for everyone from scaling startups to global enterprises. Each engagement is different, pushing you to learn, adapt, and grow.

Electric Mind’s Technology Practice brings together deep Microsoft ecosystem expertise, AI-forward engineering, and pragmatic architectural thinking to help clients execute complex, mission-critical transformation. We design and implement scalable, secure, high-impact solutions across Azure and Dynamics 365 that accelerate business outcomes—especially in regulated industries.

We are seeking a hands‑on Azure Developer and/or Dynamics 365 Consultant to design and deliver AI‑enabled customer engagement platforms for Financial Services organizations.

This role blends technical depth with functional understanding and requires strong communication skills, architecture awareness, and real‑world experience implementing Dynamics 365 (CE / CRM) and Omnichannel solutions in regulated environments.

As we have multiple roles for this requirement, we are looking for a range of skills and experience. You may come from one or more of the following backgrounds:

• Azure Developer
• D365 Customer Service Consultant
• Dynamics 365 CE Consultant
• Dynamics CRM Consultant
• CRM Techno‑Functional Consultant
• Power Platform Consultant

• Azure Development
• Design and implement Azure‑native solutions:
• Azure Functions, App Services, API Management
• Logic Apps and integration services
• Secure, compliant cloud architectures
• Embed AI capabilities into customer and agent workflows while ensuring governance, security, and auditability.
• Translate business objectives into scalable, AI‑ready technical solutions.

• Dynamics 365 Customer Service & Omnichannel
• Design and configure Dynamics 365 / Dynamics CE / Dynamics CRM solutions, including:
• Case & knowledge management
• SLAs and service automation
• Omnichannel for Customer Service
• Modern agent experience capabilities
• Implement security models, data models, integrations, and ALM best practices.
• Modernize legacy CRM platforms into cloud‑native, extensible architectures.

• Architecture & Integration
• Design scalable Azure and Dynamics 365 integration architectures that support secure, enterprise‑grade customer platforms:
• Implement event‑driven integrations using Azure messaging services with Dynamics 365
• Design API‑first architectures leveraging Azure API Management
• Integrate Dynamics 365 with core financial systems securely and at scale
• Align solutions with security, compliance, and data governance requirements in Financial Services
• Support CI/CD and ALM best practices across Azure and D365 environments

• Delivery & Advisory
• Lead or contribute to Azure and Dynamics 365 transformation programs within Financial Services
• Partner with business and IT stakeholders to align customer experience and platform objectives
• Guide implementation teams while ensuring architectural integrity, compliance, and delivery quality
• Contribute to reusable Azure/D365 methodologies and AI‑enabled accelerators within Electric Mind’s Microsoft practice

• 5‑15 years of experience in Azure development, Dynamics 365 (CE / CRM), or enterprise CRM implementation
• Hands‑on experience with Dynamics 365, Omnichannel / agent experience solutions, Power Platform, and Azure integration services
• Proven delivery experience within Financial Services (banking, insurance, capital markets, wealth, or fintech)
• Strong understanding of Dynamics security models, data architecture, API and integration design
• Experience with CI/CD, ALM, and cloud governance in regulated environments
• Ability to operate across technical implementation and functional solution design
• Strong consulting presence and stakeholder communication skills

• Drive the design and implementation of intelligent customer engagement solutions on Azure and Dynamics 365 for leading Financial Services clients.
• Contribute to high‑impact transformation programs at the convergence of…