Director, Operations Planning and Modernization

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.

Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community
• Comprehensive benefits, including:
• Extended Health including prescription drugs and paramedical
• Health Spending Account
• Accident and Life Insurance
• Dental
• Long Term Disability Coverage
• Retirement & Savings Program
• Paid vacation
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

What can you expect from this position?

The Director, Operations Planning & Modernization, is accountable for delivering seasonal capacity planning and slot coordination while driving operational transformation and special projects that improve efficiency, productivity, and readiness across Airport Operations. This role ensures that operational planning is data-driven, forward-looking, and aligned with corporate strategy, while fostering a continuous improvement culture to optimize processes, resource utilization, and stakeholder engagement.

The Director will lead the planning function to ensure optimal allocation of capacity across the airport system and champion initiatives that modernize operations, enhance performance, and better prepare the airport to meet evolving passenger and airline demands.

The Director also supports the COO and Airport Operations leadership in the development and execution tracking of the Airport Operations Strategy. The role leads the coordination of strategic deliverables, prepares executive and Board-level reporting, and ensures key performance priorities are well-governed, data-informed, and actionable.

In this role, you will:

• Lead the development of robust, integrated capacity plans that align infrastructure capabilities with forecasted demand across airside, terminal, baggage, and ground side systems.
• Ensure planning reflects short- and medium-term operational readiness, infrastructure constraints, and customer experience goals.
• Maintain collaboration with stakeholders to validate inputs and test various demand scenarios.
• Contribute to contingency and recovery strategies with seasonally aligned models and simulations.
• Coordinate with regulatory agencies, airline partners, and airport stakeholders to ensure cohesive and inclusive planning and throughput delivery.
• Direct the execution of airline schedule and slot coordination programs, in accordance with global standards (e.g. WASG) and Transport Canada policies.
• Monitor adherence to allocated slots, including on-time performance, gate utilization, and schedule compliance; collaborate with airline partners to address deviations and enforce corrective actions as needed.
• Represent the airport in external industry forums and working groups on slot performance and airport scheduling optimization.
• Maintain comprehensive slot performance records, reports, and analytics to support decision-making and future slot planning cycles.
• Ensure slot plans are adaptable during capital works, optimizing constrained infrastructure usage and minimizing passenger and airline impact.
• Lead a portfolio of cross-functional projects focused on continuous improvement, process simplification and capacity enablement.
• Build scalable, leaner operating models that enhance productivity, cost efficiency, and frontline effectiveness.
• Support modernization of…