Station Ambassador POOL

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Station Customer Operations Central Office is seeking Station Ambassadors to act as Metrolinx brand representatives. The successful candidates will provide customers with information and assistance related to bus and train services, way finding, policies, fare products, equipment, and purchase methods, while ensuring a safe, positive, and efficient customer experience.

• Start Rate (Non-negotiable):$17.60 per hour
• Training Rate (Non-negotiable):$29.30 per hour

• Represents Metrolinx and the Metrolinx brand, and always works in accordance to our customer and safety charters to provide excellent customer service.
• Selling and educating customers on all forms of fare media and other products as required and depositing revenues daily.
• Handles and maintains accurate records of cash handling, equipment malfunctions, incident reports, and electronic logs, the appropriate handling/logging of lost and found articles.
• Be proactive with customers to answer questions and be flexible in handling any situation, including assisting customers with special needs (i.e. wheelchair assistance), provides First Aid as required.
• Providing trip planning and way finding information to the travelling public and providing in person assistance when required.
• Keeping customers in the know by making station announcements, update notice boards, ensure service bulletins and marketing materials up to date and current.
• Assisting with revenue protection activities which may include inspecting customer tickets or PRESTO cards prior to customers boarding and notifying Transit Safety as needed.
• Responsible for ensuring the stations, platforms and grounds are safe by conducting safety and quality checks including removing snow and ice from walkways.
• Carrying out basic janitorial services and maintenance on the station grounds

• Completion of high school education or combination of education, training and experience deemed equivalent.
• Six (6) months experience in customer service and dealing with the public directly.
• Must be able to obtain and maintain First Aid Certification and perform First Aid.
• Must successfully complete safety, environmental and any other training required by corporate policy.
• A valid G License is required as all incumbents must be able to travel to various work locations in a reasonable timely manner around the region as required e.g., outside of regular transit hours and/or at any time during their shift, in order to meet operational needs.
• Good oral and written communication skills and the ability to deal courteously with the public.
• The individual must possess the necessary personal transportation to commute between different work locations within a reasonable timeframe, which could cover the entire Greater Golden Horseshoe area.
• Ability to read and understand fare tables, manuals, and schedules.
• Good computer skills and adept at learning new technology.
• Bilingualism is an asset.

• Able to walk and stand for extended periods of time in station or outside of station during all seasons.
• Comfortable working in large crowds.
• Required to assist customer with accessible needs when requested i.e. push wheelchairs.
• Must be able to work in an environment with standard industrial cleaning products.

• Location:Various
• Days of Work:Various
• Shift
  
  Hours:
  
  Various
• Off Days:Various

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the…