Manager, Cargo Hub Operations Control Center

Manager, Cargo Hub Operations Control Center

Join Air Canada as the Manager overseeing the Cargo Hub Operations Control Center. Responsibilities include delivering operational budgets, planning, labor allocation, crisis resolution, and ensuring seamless cargo flow across Canadian hubs.

• Lead the Hub Operations Control Center, monitoring cargo flights and ground handling 24/7 to preempt and resolve operational disruptions.
• Direct crisis management, coordinating with Cargo Network Control, operational crews, and airline partners.
• Develop and execute cargo production plans using data and forecasts.
• Optimize resource allocation to maximize efficiency and minimize costs.
• Design and implement real‑time dashboards and alerts to track key metrics.
• Generate performance reports and recommend corrective actions.
• Standardize incident response protocols across the network.
• Collaborate with customs authorities and logistics providers to streamline processes.
• Support process improvement initiatives (Lean, Six Sigma).
• Conduct cost‑benefit analyses for technology upgrades, process changes, and vendor contracts.
• Oversee post‑implementation reviews to validate sustainability.

• Integrate Control Center data into Continuous Process Improvement initiatives.
• Deploy advanced tools for real‑time tracking and risk mitigation.
• Develop job requirements and training programs for Control Center staff.
• Partner with IT and Engineering teams to automate workflows.

• Knowledge / Skill Requirements
  • Bachelor’s degree in supply chain, Logistics, Aviation Management, or related field; 5+ years in air cargo operations.
  • Expertise in Lean/Six Sigma methodologies and cargo management systems.
  • Proven ability to manage high‑pressure scenarios and lead cross‑functional teams.
  • Strong analytical skills with experience in real‑time data monitoring and predictive modeling.
  • In‑depth knowledge of IATA regulations, customs protocols, and airline cargo handling standards.
  • Proficiency in MS Office (Advanced Excel, Power BI) and collaboration platforms.
  • Exceptional communication skills to engage with pilots, ground staff, senior leadership, and international partners.
  • Flexibility to work rotating shifts, weekends, and travel as required.
• Experience
  • 3+ years in supervisory roles within cargo operations, focusing on hub or control center environments.
  • 3+ years leading process improvement projects in aviation logistics or related fields.
  • Demonstrated experience in crisis management and decision‑making under pressure.
  • Demonstrate punctuality and dependability.

Candidates must be eligible to work in the country of interest. Work permits/visas responsibility of the candidate.

Preference for bilingual candidates.

Air Canada is strongly committed to diversity and inclusion. We welcome applications from all backgrounds.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.