Salesforce Software Developer

Sr. Talent Acquisition Partner, Provider Recruitment at Teladoc Health Canada

About Us

Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data‑driven insights to meet Canada's growing needs.

Summary of Position

We are seeking a seasoned Salesforce Software Developer (5+ years) to help evolve and expand a core Salesforce platform supporting the future of care delivery. You will build new capabilities while modernizing and strengthening existing Salesforce functionality as part of a small, fast‑moving team backed by an established organization.

You bring strong experience delivering Salesforce applications, a clear sense of ownership, and the ability to lead, learn, and adapt.

Your initial focus will be enhancing a mission‑critical Salesforce Service Cloud implementation that supports key care and customer workflows. From day one, you will have meaningful influence over what is built, how it is built, and how the platform scales. This work is highly visible and foundational to our growth.

The technical challenges are significant, but the human impact is greater. What you build will directly shape how thousands of people experience accessible, high‑quality care across Canada.

If you are excited to take on this challenge and make a meaningful difference, we’d love to hear from you
- even if you do not meet all the qualifications
.

Essential Duties and Responsibilities

• Design and deliver Salesforce capabilities using Apex, Lightning Web Components, Flows, Triggers, and SOQL/SOSL
• Own and evolve the Salesforce data model to support new features, integrations, reporting, and long‑term scalability
• Extend and scale Service Cloud functionality including Case Management, Omni‑Channel routing, Knowledge, and Live Agent/Chat
• Design, implement, and maintain integrations between Salesforce and external systems
• Take end‑to‑end ownership of features — from design through testing, release, and production support
• Translate complex business requirements into clear technical designs and implementation plans
• Partner with Product, Operations, Clinical, and Engineering to shape solutions from requirements through delivery
• Contribute to platform standards, governance, and long‑term technical direction
• Ensure code quality and platform health through code reviews, adherence to best practices, and sound technical judgment
• Establish patterns for incident response, root‑cause analysis, and production support as the platform matures
• Maintain clear, pragmatic documentation covering architecture, data models, and integrations

Qualifications

Required:

• 5+ years of hands‑on Salesforce development experience
• Advanced proficiency with Apex, Lightning Web Components, and Flows
• Strong experience designing Salesforce data models for complex workflows and integrations
• Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)
• Experience building net‑new functionality on an existing Salesforce platform
• Familiarity with Salesforce security and access models (profiles, permission sets, sharing rules)
• Ability to reason through data, system boundaries, and trade‑offs in ambiguous environments
• Strong communication skills and comfort collaborating across technical and non‑technical teams

Strongly Preferred:

• Experience leading development of complex Salesforce domains or initiatives
• Hands‑on experience with Mule Soft or similar middleware
• Experience with Agentforce (AI bots, agent assistance, automated routing and classification)

Nice to Have:

• Background in healthcare, health technology, or regulated environments
• Familiarity with HL7 FHIR or other healthcare interoperability standards
• Experience with data migration
• Experience with Domain Driven Design to define complex business domains
• Experience setting up and troubleshooting Salesforce CI/CD pipelines using Git and the Salesforce CLI

What We Offer

• Compensation:
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