Senior AI Engineer

Vetster () is the world’s fastest-growing veterinary telehealth and pet care marketplace. Since our launch in 2020, we have established ourselves as a leader in the rapidly growing pet care industry. Named Pet App of the Year, Vetster makes it easier for pet owners to connect with the veterinary care they need - anytime, anywhere,

We know that by empowering pet owners with easy-to-use, convenient services and an open marketplace, we can move the industry forward, create professional opportunities in the veterinary community, and fundamentally improve animal well-being and access to care. The work we are doing is groundbreaking and is changing lives.

We work in cross-functional teams and believe ownership and accountability, along with trust, respect and inclusion are core tenets of success in our new working paradigm. At all levels, successful Vetster team members are those who seek to grow their careers and who share our ambition to build a global high-growth brand. Please note this role is hybrid, with 2 days per week in our office in midtown Toronto at Yonge and Summerhill.

At Vetster, we are building the next generation of marketplace platforms, from connecting vets and pet parents, to getting all important medications quickly to pets. From building out critical architecture, to embracing artificial intelligence in product and internally.

We are seeking a Senior AI Engineer to join our growing team and play a pivotal role in shaping the future of our products and operations. This is a unique, hands-on opportunity to work at the intersection of Generative AI, intelligent agent design, and scalable systems engineering. You will be consulting on high-impact initiatives, from architecting autonomous agents that revolutionize our internal workflows to embedding cutting-edge AI features that will delight our customers to advising on data projects.

If you are a passionate engineer who thrives on solving complex problems and wants to build the next generation of AI-powered solutions, we want to hear from you.

This is more than just a coding role; it's an opportunity to be a technical cornerstone for our products. You will have the autonomy to make a significant impact on our platform, our processes, and our people.

• Lead the design, development, and deployment of scalable, enterprise-grade AI solutions, from conceptualization and prototyping to production monitoring and maintenance.
• Architect and implement autonomous and semi-autonomous AI agents using frameworks like Lang Chain, n8n, MCP, A2A, and RAG pipelines to automate complex internal business processes and enhance operational efficiency.
• Collaborate closely with product management and engineering teams to integrate cutting-edge generative AI capabilities and intelligent features into our core product offerings, directly enhancing the customer experience.
• Serve as a key technical leader and mentor for our engineering teams, providing expert guidance on AI/ML best practices, system architecture, and the practical application of LLM APIs and services.
• Engineer and maintain the critical data and context layers for our AI systems, including building robust data pipelines, vector databases, and context retrieval systems to ensure our models are accurate, relevant, and secure.
• Develop and champion a set of reusable SDKs, modular APIs, and best-practice patterns for AI development, enabling other teams to build and deploy AI features more rapidly and consistently.
• Act as an AI evangelist across the organization, developing and delivering training, workshops, and documentation to empower non-technical departments to effectively leverage LLMs and AI tools.
• Own the full lifecycle of AI models in production, implementing MLOps principles for CI/CD, observability, and continuous improvement to ensure our systems are reliable, scalable, and cost-effective.

We’re looking for a leader who is excited by our mission and is ready to make an impact. Here’s what we think you’ll need to be successful:

• A minimum of 5+ years of professional experience in a software engineering capacity, with a proven track record of…