AWS Cloud DevOps Engineer - Python, Amazon Connect

3 weeks ago – Be among the first 25 applicants

Hybrid – 1–2 days per week at the customer’s office in Downtown Toronto or Waterloo.

• Knowledge of financial and insurance industries
• Eligibility for Reliability Status Clearance

• Cloud Dev Ops
• Amazon Web Services (AWS) Cloud Computing
• Overall 10+ years of experience.
• AWS Services – Lambda, AWS APIs, Java, Amazon Connect, S3 etc.; need good hands‑on experience.
• Strong profiles with good experience in Amazon Connect.

• This role offers an exciting opportunity to shape the future of our contact centre technology and drive innovation at a global scale.
• The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting‑edge solutions that enhance our clients’ experience and operational efficiency.
• We are looking for an experienced and high‑performing Software Engineer with at least 7 years of software development experience.
• This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centres in Canada, Asia, and the US.
• The ideal candidate has a passion for cutting‑edge technologies and a proven track record of building large‑scale, complex software systems.
• Participate in the design, development, and rollout of foundational cloud capabilities, including Amazon Connect and other cloud‑based solutions to enhance our contact centres capabilities. Collaborate with cross‑functional teams to implement key software delivery, cloud, GenAI, and Dev Ops processes.
• Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
• Use and enhance our Dev Ops practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk.
• Contribute and adopt global software engineering reusable best practice processes.

• Bachelor’s degree in computer science or a relevant field.
• Minimum 7 years of experience building large‑scale, multi‑tier distributed software systems.
• Deep expertise in cloud technologies, particularly AWS services.
• Hands‑on expertise with Python, Lambda functions, APIs, Java.
• Contact Centre experience with hands‑on support and development experience with Amazon Connect (or relevant Cacáos).
• Experience with Dev Ops culture, tools, and best practices (e.g., Bitbucket, Ansible, Jenkins, CDD).
• Strong communication skills, able to articulate complex technical concepts to both technical and non‑technical stakeholders.
• Ability to work and collaborate with cross‑functional teams across multiple locations.
• Strong problem‑solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.

10 years of relevant experience.

• Mid‑Senior level

• Full‑time

• Information Technology

• IT Services and IT Consulting