Services Coordinator; -HHS

Overview

Competition -HHS — Housing Services Coordinator
-HHS)

Employment Type
:
Full Time, Bargaining Unit (1 Vacancy)

Work Hours
: 35 hours/week (Mon - Fri 9am-5pm)

Work Setting
:
Exclusively Onsite – 650 Queen St. East, Toronto, ON

Salary
:
External Rate: G7 - $54,097.76;
Internal Rate: G8 - $55,201.79

Final date to receive applications
:
March 25, 2026 by 11:59 pm

Who We Are Wood Green is a team of diverse and innovative changemakers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit woodgreen.org to learn more about who we are and our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons, women, persons with disabilities, 2

SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Housing Operations East, Housing Services Unit. The Housing Services Coordinator is accountable to the Manager, Housing Operations & Community Development and plays a key role in the day-to-day management of Wood Green’s housing sites. The position is responsible for overseeing the physical, administrative, and operational components of assigned properties, ensuring safe, well-maintained, and efficiently operated housing environments that support tenant stability and well-being.

The role operates within a subsidized housing setting and supports tenant engagement to foster inclusive and collaborative housing communities.

Housing Administration & Tenant Relations Responsibilities

• Administer Rent-Geared-to-Income (RGI) housing in compliance with the Housing Services Act, including annual income reviews, ongoing calculations, and required tenant notifications.
• Manage tenant intake and onboarding, including background checks, lease generation, move-ins, and orientation to housing policies, rights, and responsibilities.
• Oversee rent collection and arrears management, establish repayment plans, and prepare or follow up on Landlord and Tenant Board (LTB) notices as required.
• Use a case management and eviction-prevention approach to support tenants in maintaining housing stability, addressing barriers through referrals, case conferencing, and coordinated supports.
• Provide tenants with clear, accessible information regarding their rights and responsibilities under the Residential Tenancies Act, Ministry of Housing requirements, and organizational policies.
• Facilitate tenant engagement and leadership, supporting participation in building governance, community standards, and shared decision-making within a tenant-directed management model.
• Mediate conflict and crisis situations, addressing tenancy-related concerns with a trauma-informed, culturally responsive, and human-rights-based approach.
• Develop and support community-building initiatives that foster inclusion, connection, empowerment, and positive relationships among residents from diverse backgrounds.
• Act as a service broker and liaison, connecting tenants (with consent) to internal and external supports and strengthening collaboration with community partners and service providers.
• Maintain accurate case notes, documentation, and reporting, monitoring tenant needs and communicating emerging issues and trends to management.

General Responsibilities

• Coordinate with building services, contractors, and third parties to ensure safe, well-maintained housing, including unit inspections, work orders, and follow-up communication with tenants and staff.
• Educate tenants on preventative and basic maintenance expectations, supporting shared accountability for unit upkeep.
• Serve as an on-site point of contact for contractors and partners accessing housing sites.
• Carry out administrative and financial record-keeping related to housing operations, maintenance, tenants, and community development.
• Prepare reports, updates, and documentation for management,…