Financial Services Coordinator; SFSC Talent Pool

Job Information

Job Title:

Supports and Financial Services Coordinator (SFSC) - Talent Pool
Job

Requisition
Ministry:
Assisted Living and Community and Social Services

Location:

Locations Across Alberta
Full or Part-Time:
Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary:
Regular/Temporary
Scope:
Open Competition
Closing Date:
Open until filled
Classification:
Program Services 1
Salary: $2,297.14 to $2,989.82 Bi-weekly ($59,955 - $78,034/ year)

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, financial assistance and employment services, seniors supports and other social-based programs.

To find out more about our work visit:

Are you looking for your next challenge? If you have strong customer service experience in a contact centre, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you! Bring your strong computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.

In this role, you will most frequently interact with clients by telephone, review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support the Albertans' action plan by ensuring the Albertan is committed and accountable for progress towards their self-sufficiency. In order to be successful in this role, you will need to be able to research, understand and apply legislation;

have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening.

Responsibilities involve the following:

• Assessing and meeting client needs on a regular basis or referring/recommending appropriate interventions and documenting interactions in multiple computer systems
• Advising clients of their rights; income support benefit entitlements and their responsibilities
• Providing referrals and support to help benefit recipients access employment and training services, and labour market information and community resources

You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.

This competition will be a talent pool opportunity where candidates are able to apply and be considered for upcoming vacancies across the province. Please click the link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking
  : to keep broader impacts and connections in mind. Understands how the services, activities and actions of the Alberta Public Service add value to Albertans and Stakeholders
• Creative Problem Solving
  : to assess options and implications in new ways to achieve outcomes and solutions
• Drive for Results
  : knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders
• Build Collaborative Environments
  : leading and contributing…