Community Follow Up Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

This is a 3 month contract that may extend for longer.

The role of the Community Follow-Up Worker is to provide direct support to the clients in maintaining housing in the community; to enable the clients to realize their goals around independent living and provide support and advocacy as needed.

• Ensure clients receive proper customer service.
• Provide on-going support in the community to clients moving out of the shelter for a period of one year.
• To meet with clients in their homes or community to support them to maintain their housing.
• Coach and support clients as needed to access appropriate services.
• Facilitate appropriate long term case management referrals for clients requiring support beyond one year.
• Provides case management which includes immediate and ongoing needs (, financial, food, medical, clothing, and furniture); work with the client in achieving goals/housing plan; monitor and follow-up on client’s progress.
• Develop individual case plans with clients to support housing stability.

• Participates in Case Management meetings.
• Assist clients with accessing and utilizing community resources
• Provides system navigation, community support connections and crisis intervention.
• Provides eviction prevention services which includes negotiating and mediating with landlords and others on behalf of the client.
• Build relationship with client’s housing operators through regular contact.
• Advocate on behalf of the client as required and appropriate
• Provides mentoring and modeling as part of social and life skills education.

• Assists clients with necessary social and life skills (budgeting, meal planning etc.) on an on-going basis as needed.
• Keep accurate records and documentation (e.g., incident reports, log notes and case notes)
• Prepare statistical reports monthly and other reports as required.
• Ensures that Housing Help Database is kept up to date for client in program.
• In consultation with the Supervisor of Case Management be a back-up for the Housing Worker
• Perform additional duties when required.

• Community College diploma in Social Services field
• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
• Valid Driver’s License/Abstract (no vehicle required)

• Alternative combinations of education and experience may be considered.
• Good knowledge of community resources
• One to three years of prior related experience, including frontline casework experience in a social service environment
• Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
• Excellent oral and written communication skills (computer skills essential)
• Well-developed skills and ability to work independently as well as part of a team
• Proven ability to constructively give and receive feedback
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries
• Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination, and anti-oppression
• Knowledge of the Residential Tenancies Act

• Ability to undergo applicable screening and background checks successfully that are…