Case Manager_FT

Title of Job:
Case Manager Date:
January 15, 2026 Closing Date:
January 29, 2026

Location:

Toronto, ON - Housing First for Encampment and Street Homelessness (HFRESH) Compensation: $55,239 - $67,560 annually prorated Contract Duration: until March 31, 2028 Work Type:
Onsite Job :  Existing or New Position:
Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.

Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.

LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary As a Case Manager you will provide both on site and/or community-based, direct services to individuals living with mental health, physical health, and substance use challenges who may be living independently, in supportive housing or currently experiencing or have previously experienced homelessness or precarious housing.

Case Managers individually and/ or as part of a team that may include a Coordinator, Peer Support Workers, Housing Support Workers, and other members of interdisciplinary teams to meet clients’ housing, health and other social needs.

The program works closely to assess, plan, treat and support clients as they work toward recovery. The Case Manager, is linked to LOFT’s Multidisciplinary Access To Care and Housing (MATCH) team, with a targeted focus on individuals residing in encampments in West Toronto.

The MATCH - Housing First foR Encampment and Street Homelessness (HFRESH) team will provide targeted, assertive outreach supports specifically to 40 individuals currently residing in encampments in Toronto.

HFRESH is a City of Toronto funded research project, in collaboration with CAMH, COTA and Na-Me-Res.

MATCH, utilizes an interdisciplinary team model and a Housing First approach to support individuals who are homeless and living with mental health, physical health and substance use challenges. The MATCH- HF4E team is comprised of a Psychiatry and Nursing provided by Inner City Health Associates (ICHA) and a Coordinator, Case Managers, Peer Support Workers, Personal Support Workers provided by LOFT.

What You Will Do:

Conducts outreach or community visits independently or with other team members to locate or connect with individuals living outdoor, in encampments or recently moved into housing across the City of Toronto Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues Complete intake assessments and work from a client centered approach, develop a support and recovery plan which includes identifying priorities and goals, in conjunction with client, other professionals in areas identified through initial intake and OCAN’s, Develops relationships with individuals served by the team and addresses basic and immediate needs Mediate issues of conflict, teaching conflict resolution;

following-up on issues to ensure resolution;
Engages in crisis intervention/prevention with clients Assist in the development of safety plans with clients.

Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each individual to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification () services and translation services, among others Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) or other financial sources as required.

Completes housing applications for clients and…