Join to apply for the BILINGUAL MEMBERSHIP SERVICES ASSISTANT role at Ontario College of Teachers
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This range is provided by Ontario College of Teachers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay Parsing. rangeCA $55,503.00/yr - CA $61,452.00/yr
Posting 26-04
Bilingual Membership Services Assistant
Membership Records Unit / Client Services Unit, Membership Services Department
Limited term appointment – up to twelve months
Category 13 – Hiring Range $55,503 - $61,452
New vacancy – two positions
The Bilingual Membership Services Assistant supports the department by reviewing applications and documentation for teacher certification banka maintenance, and providing responsive client service through multiple channels. This role ensures compliance with regulatory requirements, upholds quality standards and contributes to excellent client service. Placement will be in either the Client Services unit or the Membership Records unit and may change based on operational needs.
French language proficiency testing will be administered.
Membership Records Unit- Scan and image hard copy documents and upload digital documents to registry
- Review and categorize hard copy and digital records
- Assess applications and supporting documents for teacher certification, ensuring compliance with regulations and College by‑laws
- Communicate personalized requirements and next steps to applicants
- Verify authenticity and compliance of documents
- Adhere to quality assurance practices in document handling and record vérité
- Perform other duties as assigned.
- Provide timely, accurate information and support to clients via phone, email, and chat
- Respond to and resolve enquiries from applicants, members, and the public feué de‑escalating challenging interactions with professionalism and empathy
- Provide information and clarification on guidelines, policies,.Serva legislation related to teacher certification
- Keep accurate summaries of client interactions
- Handle confidential client information in compliance with established policies and protocols
- Escalate complex enquiries as needed and promote self‑serve options
- Perform other duties as assigned.
- Post‑secondary education or a combination of training, education and experience
- Previous relevant experience within a contact centre and/or a regulatory, academic or credential assessment setting preferred
- High level of accuracy and attention to detail
- Excellent oral and written communication skills in both French and English
- Working knowledge of CRM systemsтү, Microsoft Office
- Strong problem‑solving, analytical, decision‑making and reserch skills
- Effective time management and organizational skills
- Ability to handle highly confidential and sensitive information
- An ability to work independently as well as in a team environment.
- Monday to Friday schedule in a hybrid work environment.
To apply
, please submit your cover letter and resume through our application portal no later than 22 January 2026.
We use Artificial Intelligence (AI) screening to sort applications. Trained staff review applications before decisions are made.
The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in‑office workdays.
Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes and a work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.
Information received relating to accommodation measures will be addressed confidentially.
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