Part-Time Overnight Weekend Front Desk Support Worker

Employment Type: Part-Time, Permanent

Position Status: Existing Vacancy

Work Hours: 31 hours per week (Friday 11:30pm-10:00am, Saturday 9:30pm-10:00am, Sunday 10:00pm-9:00am)

Salary: $46,756 (prorated) (L5) annually, plus comprehensive benefits

Location: 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

This program provides up to 62 shelter beds for youth (16‑24 yrs) and adult (25 yrs and older) women, trans and non‑binary participants. It operates as part of a congregate living site with 72 units of permanent housing and is funded by the City of Toronto, adhering to Toronto Shelter Standards.

• Greets and directs tenants, participants, guests, contractors and suppliers to the site
• Answers telephone and in‑person inquiries regarding 1st Stop Woodlawn and Permanent Housing, directing calls to appropriate staff
• Handles client complaints and issues with tact and diplomacy, de‑escalating potential conflict
• May attend Landlord and Tenant Board hearings and act as a witness as required
• Applies knowledge of trauma and dynamics of woman abuse to respond effectively to tenant support requests
• Assists in providing orientation to new tenants to ensure familiarity with programs, staff and community environment
• Demonstrates and maintains knowledge of relevant community services related to tenant service needs
• Maintains shelter occupancy lists and updated tenant records
• Prepares housekeeping lists daily and communicates room vacancies to staff
• Delivers weekly meal vouchers and daily menus to paying tenants
• Provides maintenance requests from residents and staff to property services staff
• Monitors activities in and around the building via video surveillance
• Reads and responds to entries in the security logs, referring issues to appropriate YWCA staff
• Responds to on‑site emergency needs using on‑call procedures (i.e. Directors, Property Services and Housing Support, program staff)
• Takes corrective action when responding to potential safety hazards, ensuring hazards are reported to appropriate personnel

• Completion of an undergraduate university degree in a relevant field (e.g., Social Work; cases for equivalency will be considered)
• 1‑3 years directly related work experience in supportive housing
• Excellent customer service skills, organizational skills and administrative abilities
• Knowledge of security operating systems an asset
• Experience working in a residential setting an asset
• Ability to deliver culturally sensitive service in a multicultural environment
• Demonstrates knowledge of and experience working with women living with precarious housing, poverty, violence/trauma, and mental health/addictions issues
• Knowledge and experience working from an anti‑oppression framework and trauma‑informed practices
• Knowledge of harm reduction framework
• Knowledge of the Residential Tenancies Act
• Completion of the Toronto Shelter Standards training
• WHMIS training and Toronto Hostel Training Centre certificate an asset
• Demonstrated experience working under pressure and remaining calm in a crisis
• Knowledge and experience in responding to crisis situations and de‑escalating conflict
• Exceptional verbal, strong written communication skills and strong interpersonal skills

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long‑Term Disability Benefit
• Multi‑Sector Pension Plan:
  Employer’s contribution 5.75%, Employee Contribution 3.25%
• Time off:
  Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits:
  Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial…