Security Concierge

Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented and has great communication skills, as well as excellent organizational skills.

Shift

Schedule:

Saturday and Sunday, 7:00 am to 7:00 pm

Site

Location:

Toronto, ON

Compensation: $18.00 per hour

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions.
• Ability to remain calm under pressure and act quickly.
• Manages and screens messages.
• Schedules access for authorized vendors to provide services within units.
• Maintains guest privacy and organizational reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining two personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensures all safety and access control procedures are followed and maintains a safe work environment.
• Provides protection to the clients, residents and property of the buildings we are contracted to serve. Provides assistance/support by answering customer inquiries and directing as required.
• Observes floors and stairways ensuring that they have no debris, obstructions or fire hazards and that access doors to sensitive/priority areas are locked. Is alert to deficiencies in the physical building that could cause injury or loss of client assets.
• Enforces client’s rules, regulations, municipal, Ontario and Canadian laws and assists police and medical staff when required.
• Provides exceptional customer service to clients, customers, contractors and visitors to client property.
• Performs routine property patrols of all building levels, parking areas and perimeter, and responds to emergencies and fire alarms.
• Follows up with daily documentation, occurrence log, incident reports and front‑desk software as required.
• Follows all on‑site procedures:
  Employee Handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and First Service Residential policies.

• Must possess a valid Ontario Security License.
• High‑school diploma or equivalent preferred. Completion of college‑level courses with a concentration in Business/Hospitality or Police/Security Foundations would be an asset.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.

First Service Residential is North America’s foremost property management firm specializing in property management, front desk security guards, cleaners and superintendents within our Property Services Department.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates’ professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark on a fulfilling career in property management with First Service today.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

First Service Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.