Security Dispatcher - Queen St East

Overview

One Queen Street East is a unique 503,000-square-foot complex that harmoniously blends Toronto’s storied past with cutting-edge design. This remarkable property consists of two distinct buildings, seamlessly connected by a five-story glass atrium.

Position: Security Dispatcher

Site: One Queen Street East, Toronto

Status: Full Time

Hours: Continental Days

Pay Rate: $20.49/hr

Internal Posting: Feb 23, 2026

Internal Closing: March 2 2026

External Closing: March 13 2026

• Leverage your in-depth security knowledge to lead and manage the security team, effectively assigning tasks and ensuring their efficient execution
• Proactively identify areas for improvement in security processes and implement necessary changes
• Lead the response to incidents and emergencies (including but not limited to fire control, use of force, de-escalation, and medical situations). Apply your first aid, CPR, Narcan, and AED certifications when necessary
• Conduct proactive and highly visible patrols of assigned areas to maintain a safe and secure environment for all
• Comprehensive knowledge of the Trespass to Property Act (TPA) and Arrest without warrant (S494)

• Demonstrate a proven track record of conducting and reviewing audits for radios, cameras, inventory, and keys to maintain a secure environment
• Prioritize outstanding customer service by providing exceptional support to tenants, guests, and visitors
• Oversee the efficient review, update, and closure of reports, ensuring all documentation is accurate and up to date
• Diplomatically enforce property standards while maintaining peace and security
• Effectively monitor CCTV surveillance systems, promptly identifying and responding to any suspicious or unauthorized activities
• Maintain exceptional observational awareness and attention to detail, proactively identifying and addressing potential security threats
• Foster a positive and collaborative work environment by utilizing your strong interpersonal skills and emotional intelligence
• Ensure you hold all necessary certifications and training required for security roles

• Proficiency in Microsoft Office applications, including MS Word, MS Excel, and Outlook
• Expertise in daily report writing (DAR) and incident report writing using Perspective Application
• Strong email communication skills for clear and concise written communication
• Thorough knowledge of fire safety plans and emergency evacuation procedures;
• Authorized to work in Canada legally

• Access control systems: CCURE 9000 Monitoring Station, Habtech, and CCURE 9000 Administration Station
• CCTV monitoring:
  Indigo Vision Control Center
• Key control systems:
  Keypro 3 & Keytrak
• Elevator Management Systems: EMS Panorama 2.0, OTIS
• Critical event management: MIR3
• Work order generation:
  Angus Work Order
• Fire alarm systems:
  Knowledge to put buildings on & off global bypass, sprinkler bypass & node bypass (Simplex Fire System)
• Parking E-hub System:
  Thorough understanding of the system's operation

• Inform supervisors about any issues that might affect security services or staff performance
• Proactively suggest improvements to supervisors

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available

• First Aid, CPR Level C
• Minimum of 1 year security experience
• Proficiency with Office 365 (Outlook, Word, PPT, Excel, Teams)
• Valid Security License
• Authorized to legally work in Canada
• Minimum 1 Year of Dispatch or Scheduling Experience
• Must be fluent in speaking, reading, and writing in French and English.
• Bachelor's Degree in Legal Administration

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our…