Workplace Security Operations & Systems Analyst

Workplace Security Operations & Systems Analyst - Canada

Arcadis is the world’s leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people in over 70 countries, dedicated to improving quality of life. Together we can solve the world’s most complex challenges and deliver more impact.

Arcadis is seeking to hire a Canada Workplace Security Operations & Systems Analyst to provide comprehensive Canada-wide Workplace Security Operations & system oversight service, including high‑quality customer service and technical support for all users of Arcadis offices in Canada. The analyst will use relevant Corporate & Workplace Security Management procedures and processes to ensure consistency, compliance, and efficient office operations by assisting staff with workplace projects, systems, and procedures.

• Security Governance & Access Control Administration
• Badge lifecycle management (issue, modify, deactivate)
• Weekly/monthly access audits
• Contractor and vendor access controls
• Compliance with onboarding/off‑boarding protocols
• Access anomaly investigations
• Visitor and temporary badge governance
• Incident Response & Investigations, including responding to access breaches, alarms, and threats
• Conduct full internal investigations (beyond footage pull)
• Prepare formal incident reports with findings and analysis
• Coordinate with HR, Legal, and People Services
• Handle evidence and chain‑of‑custody processes
• Trend analysis and corrective action plans
• Risk, Compliance & Security Governance
• Physical security risk assessments for offices
• Policy enforcement (access control, CCTV usage, retention, privacy)
• Align with GDPR/PIPEDA/privacy standards
• SOP development and documentation management
• Internal security audits and control reviews
• Business continuity and emergency planning support
• Vendor management and SLA oversight
• Coordinate installations, repairs, and upgrades
• Lead small to mid‑scale security system projects
• Manage hardware lifecycle planning and technology roadmap
• Report security metrics to leadership
• Train workplace/security teams on system use
• Monitor security system health and server functionality daily
• Troubleshoot technical problems with security system controllers, modules, and points (e.g., car readers, outputs, inputs)
• Recommend and deploy security system upgrades or decommissioning
• Update system setup for each office as needed (special events, config changes)
• Monitor CCTV system functionality (NVRs, cameras); investigate footage and provide recordings when requested
• Coordinate with each location’s landlord for routine system upgrades with zero operational impact (elevator access, mag‑lock reboot)
• Issue access cards for new hires and visitors; deactivate cards for resigned employees and visitors
• Manage & monitor visitor logs at all locations

• Minimum 2–4 years of experience in Corporate Safety & Security management
• Proficiency with Prot‘ego System (MUST)
• Building corporate procedures, risk mitigation plans & BCP
• Incident reporting & RCA experience
• Knowledge of GDPR/PIPEDA/privacy standards and legislation
• Equivalent work experience in Safety & Security field (education)
• Proficiency in Microsoft Office; excellent communication skills; experience with Prot‘ego & Securitas Monitoring system
• Potential travel required for this position

• Real Estate field experience (Facilities/Corporate/Residential)
• Professional image on the phone, in writing and in person
• Strong Microsoft Office skills (Teams, Word, Excel, PowerPoint)
• Strong interpersonal and organizational skills
• Exercises discretion and confidentiality
• Adapts to rapidly changing priorities and last‑minute deadlines
• Detail‑oriented, dependable, proactive and able to work with minimal supervision

55,000 - 75,000 CAD (salary range for this position). Base salary varies by location, skills, experience and qualifications.

We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non‑discrimination on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, or any other basis prohibited by law.