Security Dispatcher - Seneca Polytechnic Newnham Campus

Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement:
Overtime is ESA - Overtime after 44 hours

Status: Full-Time

Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation

Week 1 - Days - Monday to Friday -

Week 2 - Nights - Sunday  Monday to Thursday -

Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - ///

Week 4 - Afternoons -Tuesday to Friday - / Saturday -

Pay Rate: $20-21.50/ an hour

Internal Posting Date: January 8, 2026

Internal Closing Date: January 15, 2026

External Closing Date: January 22, 2026

About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

• Team Leadership:
  Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
• Performance Management:
  Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
• Quality Assurance:
  Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
• Incident Support:
  Step in during high-demand periods or critical incidents, providing hands-on support and coordination
• Liaison:
  Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
• Training & Development:
  Organize ongoing training, system upgrades, and process improvements for the SOC team
• Reporting:
  Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
• Policy Compliance:
  Ensure all dispatch and surveillance activities meet Seneca and legal standards
• Technology Management:
  Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
• Team Culture:
  Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

• 2+ years’ experience in dispatch/security operations
• Security License, First Aid/CPR
• Post-secondary education, APCO Certificate preferred
• Leadership experience
• Superior organizational, analytical, and people skills

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today—daily pay available