Investigative Specialist

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A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horse racing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horse racing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world‑leader in horse‑racing — and also among the most exciting and diverse entertainment facilities on the globe.

The SSOC‑Investigative Specialist works in a Security Surveillance Operations Center requiring 24/7 staffing. This position proactively monitors, in real‑time, all surveillance cameras, motion alarms and access controls, and processes any unusual activity to provide an appropriate response. The Specialist receives information from the field and directs notifications guided by Standard Operating Procedures, using experienced judgment during time‑urgent situations to safeguard the Woodbine Entertainment Group’s security and integrity with discretion and confidentiality, ensuring company, employee and guest safety and security.

• Proactive monitoring of surveillance cameras to identify and assess unusual activity that puts the business, people or property at risk.
• Report and investigate all matters affecting the integrity of Thoroughbred and Standard bred racing at all Woodbine Entertainment Group facilities.
• Respond to any unusual activity using sound judgment and reporting appropriately—including further monitoring, sending a response team, escalating to management, or contacting proper authorities as deemed fit.
• Document and conduct impartial investigations into all offences and criminal activity on WEG property.
• Ensure immediate response to any alarms from motion or access control entry issues.
• Investigate incidents, prepare accurate investigative reports and video evidence that are defensible in any potential legal action.
• Attend court hearings and provide evidence or observe and report on related matters.
• Initiate investigations into WEG employee matters for disciplinary action and, when internal breaches of security are suspected, partner with the PX department.
• Receive and communicate emergency messages and make appropriate notifications.
• Sort and prioritize operational email/call traffic and make notifications based on established criteria.
• Provide support to special events, including retention program, surveillance, operational planning and risk assessments.
• Develop and enforce security measures to be followed, and oversee covert and electronic surveillance.
• Investigate and report unlawful use of broadcast signals.
• Identify and track crime patterns affecting WEG properties and report to management.
• Follow up on all investigations to ensure accurate and effective completion.
• Work as a team member to continuously improve operational effectiveness, improve SOPs, and deliver guest support.
• Coordinate and conduct all investigations into criminal activity and contravention of AGCO and WEG rules with complete confidentiality.
• Liaise with municipal, provincial and federal police forces, AGCO investigators, and law‑enforcement agencies.
• Work effectively with SSOC and security staff.
• Conduct duties of the Security Supervisor and monitor security guards in compiling reports showing primary investigation, as required.
• Provide support and emergency information to deployed personnel.
• Use Microsoft Office tools and Resolver CORE for analysis and communication.
• Motivated, able to think in stressful situations, persistent and strong work ethic.
• Ability to share clear and concise information to a variety of recipients using multiple systems.
• Log shift activity of various guards/buildings using different systems and processes.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

• Advanced knowledge of investigation methodology and reporting with a good understanding of federal, provincial and municipal law.
• General…