Senior Sales Manager

Go with your gut. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

Ace Hotel Toronto is our first-ever spot in Canada, built from the ground up in the heart of the Fashion District, near St. Andrew’s Playground Park. Our civic hub here is animated by a legacy of homegrown magic, spurred by ingenious types with off-the-wall ideas who’ve long made the multicultural mosaic of this city their home — from Queen West and Chinatown to the famed Horseshoe Tavern and on down to the shimmering shores of Lake Ontario.

Our Senior Sales Manager is responsible for business development (rooms only groups as well as meetings/events with rooms) while maintaining + growing group accounts in-order to achieve guest satisfaction and generate revenues for the hotel. This individual must be a curious, kind and inclusive human, self-driven by exceeding financial goals, contributing to overall strategies and consistently be a leader within the hotel via working collaboratively with multiple departments.

• Proactively source and contract new business (cold calls, site visits, networking, client entertainment)
• Achieve or exceed quarterly revenue goals (rooms & events)
• Respond to RFPs and proposals within 24 hours
• Negotiate rates in alignment with hotel policies

• Implement targeted sales strategies within assigned markets
• Develop quarterly action plans
• Build annual travel & prospecting calendars
• Prepare timely pre-trip and post-trip reports

• Maintain and grow group accounts
• Track leads, accounts & activities in sales/catering systems
• Maintain strong client communication before, during & after stays
• Partner closely with Catering, Revenue, Operations & Housekeeping
• Provide market intelligence and competitive insights
• Support overall hotel profitability
• Participate in internal meetings and initiatives

• Minimum 2 years in a sales role within a comparable hotel, resort, restaurant, or entertainment venue
• Experience in events, banquets, or catering preferred
• Entertainment or group sales focus a plus
• Tech-savvy (Microsoft Office & Google )