Key Account Manager - GI

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The Key Account Manager (KAM) is the liaison between Takeda and treatment centers within their designated territory and will act as the Ambassador for Takeda brand, vision, and values. The KAM is responsible for maximizing appropriate utilization and patient outcomes of Takeda’s IBD products and the services associated with the products to members of the healthcare team within the center and community.

The KAM leads account-centric engagement across assigned key accounts (e.g., IBD centers and affiliated gastroenterology practices), collaborating with cross-functional partners to identify customer needs, develop account plans, and execute tactics aligned to business objectives and customer priorities.

• Deliver agreed strategy and all necessary tactics within the key accounts to drive Takeda performance, including and not limited to delivering product and therapeutic knowledge, detailing to prescribers and key stakeholders.
• Maintain a comprehensive understanding of relevant therapies and competitive products (data, studies, outcomes, and current promotional messaging).
• Provide compliant evidence-based science and disease state knowledge of Takeda therapies to all key stakeholders.

• Develop and execute strategic and tactical account planning, such as uncovering needs, stakeholder/influence mapping, identifying/prioritizing business goals, helping define value propositions, delivering value propositions developed in collaboration with Head Office and field cross-functional teams, developing tactical plans, etc.
• Conduct account management at all IBD centers and gastroenterologists within the assigned territory, foster confidence in Takeda’s holistic approach to engagement, and assist with on‑going service and support as needed.
• Deliver approved messages encompassing compliant accurate clinical, financial, outcomes, and operational issues. Strategically manages assigned accounts, budget and allocated resources yielding maximum effectiveness and impact.

• Achieves sales goals and objectives by delivering Business Objectives as well as other key metrics in the assigned Territory.
• Develop and execute strategic and tactical account planning, such as uncovering needs, stakeholder/influence mapping, identifying/prioritizing business goals, helping define value propositions, delivering value propositions developed in collaboration with Head Office and field cross‑functional teams, developing tactical plans, etc.
• Develop cross functional account plans
• Develop and regularly evaluate account business plans to ensure they continue to meet strategic business objectives and align with emerging trends and changes within key customer segments or accounts. Prepare and present account business plans to management as required.
• Consistently seek new opportunities to drive results that meet unique needs of territory key accounts, ensuring Takeda is trusted partner of choice.
• Track and communicate KPIs and performance metrics as defined in the account plan.
• Leverage CRM systems to prioritize call objectives based on customer segmentation, strategies/ tactics, realistic milestones, and previous interactions with customers.
• Develop a detailed territory action plan that include budget requirements. Manage and monitor accordingly the approved annual territory budget.

• Proactively engage in compliant collaboration with cross‑functional team to ensure alignment in objectives and coordination of activities with accounts and external stakeholders.
• Identify and raise relevant issues and propose potential solutions through appropriate internal and external channels.
• Conduct market surveillance and communicate to key internal…