Account Executive

Position Overview

The Account Executive is responsible for growing and managing a portfolio of new and existing clients to ensure the retention of current business and support the growth and success of the organization. The role oversees client relationship management, solutions selling to qualified leads, developing and presenting proposals, and ensuring the successful delivery of Encore’s services. The Account Executive performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician, and a support role following the sale.

This position reports to the Sr. Director – Production and Venues.

• Know the market well to find, qualify, and convert prospects into confirmed business.
• Develop creative solutions to drive business growth.
• Actively build and maintain a pipeline of ongoing opportunities & leads.
• Mine existing customers for other opportunities and revenue.
• Explore partnership opportunities with a variety of event industry suppliers and groups.
• Partner with clients to have an absolute understanding of their event goals.
• Build rapport/relationship with clients to understand their event pain points.
• Plan, document, and execute a minimum of six weekly unsolicited outreaches to clients in Salesforce CRM.
• Attend and document a minimum of eight sales calls per month in Salesforce CRM.
• Determine whether any emergent solutions can be leveraged to drive incremental value and impact for the client event.
• Develop and propose solutions that achieve client goals.
• Qualify leads from various sources including website, marketing campaigns and other team members.
• Engage team members across sales, marketing, project management, and leadership to incorporate and draw from their expertise.
• Establish solid relationships and trust with existing clientele.

• Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager).
• Build & foster outstanding customer loyalty by finding opportunities to wow the client.
• Enhance customer ties by defining opportunities and introducing additional products and services.
• Understand and document customer business strategies, priorities, and goals.
• Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail.

• Engage with production/operations for technical assistance, design, and tailored customer solutions.
• Provide routine quality control oversight of the project as required.
• Ensure client expectations for budget management, creative services solutions, and technical logistics coordination are being met and kept on schedule.

• Remain current and educated on all new and emerging event technology products and solutions.
• Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals.
• Establish and maintain close relationships with other Encore sales team members and external partners.
• Attend all designated individual and team calls, working all scheduled calls around these established times.

• Technical College or University Degree preferred.
• 7+ years of experience within the events industry and/or audio‑visual fields is preferred.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Understanding of social media, digital marketing strategies, search optimization, and e‑marketing.
• Valid driver’s license and access to a private vehicle.
• Estimated travel between 40% - 60%.

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self‑Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Salary Pay Range: $70,000.00 - $80,000.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation…