Sales Representative

Job Category: Sales/Membership/Contact Centre

Requisition Number: SALES
005764

• Posted :
  January 14, 2026
• Part-Time

Showing 1 location

North York YMCA Health & Fitness Centre
North York, ON M2K, CAN

Employment Type:

Hourly Contract for 6 months (Existing Vacancy)

Number of Vacancies: 2

Anticipated

Start Date:

February 16, 2026

Final date to receive applications:
January 28, 2026 5PM

Be the Spark! Join our passionate Sales Representative team and help us to achieve great things in our community!

The Sales Representative is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Sales team ensures all members and potential members receive excellent service and accurate information, leading to an improved experience as a member of the CENTRE YMCA Centre.

In this role, you will:

• Work towards and achieve personal and team sales targets. Model excellence in both sales and service. Perform duties of a Membership Sales Staff in an exemplary manner as required by work volumes and scheduling needs.
• Member focused at all times, prioritize all responsibilities in order to seek opportunities to initiate conversations with members and prospective members.
• Work at a fast pace and respond to multiple priorities effectively.
• Handle membership enquiries by building rapport, asking probing questions to ascertain prospective member needs and interests and customize tour of the facility to link member interests to program options.
• Demonstrate comprehensive knowledge of all programs and services available, resulting in tour conversions and membership registrations;
  Assist members to understand membership options, payment plans and types.
• Assist centre in reducing withdrawal numbers, reducing expiry numbers and maintaining high member retention by addressing member concerns quickly, effectively with a socially inclusive perspective and solution focused mindset.
• Provide a specific and personal focus to new members and follow up after tours to ensure they receive a welcome call, and are booked for relevant program training. Understand the Stages of Change and use this knowledge to assist members in making a lifestyle change.
• Identify additional fee-based programs and activities of potential interest to members leading to additional sales revenue (e.g. personal training, aquatics, day camp, etc.).
• Ensure accuracy when handling money and completing cash balancing. Protect the assets and information of the YMCA and its members.
• Maintain YMCA standards and be a positive role model for our Mission, Vision and Commitment to Service. Understand and demonstrate YMCA Priority S.A.M standards and EYE standards.
• Assist members in resolving past due accounts, member concerns, and members’ behavior as well as identifying options and referring potential qualified members to team leader/supervisor for membership assistance.
• Remain flexible in regards to scheduling needs and understand key times for the team including peak times of the day, days, weeks, seasonal changes and unexpected changes in member patterns.
• Actively participate in scheduled programs, meetings and special events.
• In collaboration with individual program members, program volunteers and YMCA program staff, assist and encourage program members to access additional appropriate programs offered at this location.
• Demonstrate appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; take a member focused approach to increase their understanding of programs offered across the Association. Represent the YMCA and the Association in a professional manner.
• Provide leadership and support as a member of the centres’ senior staff team. Act as an effective AGM as required.
• Understand the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
• Understand the importance of the volunteer staff partnership and integrate the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
• Other duties as assigned.

You bring:

• Some post-secondary education in sales, marketing, promotions, retail management, or related field an asset.
• Minimum of 2 years sales and/or customer service experience.
• Previous experience in promotional sales including demonstrated skills in identifying potential customer needs and interests leading to successful up-sales, renewals, etc.
• Familiarity with personal member and payment info, including knowledge of privacy and protection requirements of such info
• Ability to establish rapport and excellent communication with members, staff and volunteers
• Customer service oriented
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
• Volunteer…