Residential Guest Relations Coordinator

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

The Residential Coordinator (known internally as Residential Elite Coordinator) plays an integral role in elevating the Four Seasons’ experience for our Residential Homeowners as they live and travel the brand.

This role is responsible for fostering strong connections and building lasting relationships with our Residential homeowners. The position ensures a seamless travel experience from start to finish by leveraging various tools and platforms to create tailored proposals, confirm reservations, and coordinate additional bookings.

The RC will provide essential support to the Residential Supervisor by handling administrative responsibilities, including enrollments and removals, updating marketing subscriptions, assisting with global inquiries, and more. Additionally, the RC will monitor daily revenue and generate monthly data reports to maintain clean, accurate records in Salesforce. Strong interpersonal skills and the ability to cultivate positive guest relationships are critical, as the RC will deliver exceptional, start‑to‑finish service for our Residential homeowners.

• Opening 1:
  Sunday to Thursday 10am – 6pm EST
• Opening 2:
  Tuesday to Saturday 9am – 5pm EST

• The Residential Coordinator is responsible for connecting with new and existing homeowners to establish a relationship and encourage them to travel the brand. They will support the Residential Supervisor and our global properties by performing all functions for new homeowners.
• Service – Having a clear and in depth understanding of brand expectations for Residential homeowners and beneficiaries.
• Homeowner Contact & Interaction– Performing new owner onboarding and welcome to the Service.
• Profile Creation & Enrollment – Create profiles, ensuring complete, accurate data, and enroll in Salesforce.

• The Residential Coordinator will utilize ORS to obtain rates and availability and to finalize travel bookings for homeowners, ensuring a high degree of accuracy when making reservations.
• Use a consultative sales approach to identify/anticipate guests’ needs and make relevant recommendations.
• Actively seek opportunities to upsell and cross‑sell additional services that add value to the guest experience.
• Liaise with property teams to flag guest arrivals, including pertinent information such as arrival time, flight info, transportation arrangements, meet & greet, local recommendations, and hotel information as needed.
• Ensure Residential homeowners and beneficiaries are accurately enrolled and receive the benefits of the service when traveling to other properties.
• Perform…