Flight Centre - Travel Consultant

Position: Flight Centre - Travel Consultant ON

Travel Consultant – Toronto, Canada

Job No: 529405

Brand:
Flight Centre

Work type:
Full Time

Location:

Ontario, Canada

Category:
Sales and Customer Service

About the opportunity

As a Travel Sales Consultant in a customer facing retail store, you will help to plan, book, and coordinate your customers’ next amazing travel experience. You'll be working towards Key Performance Indicators (KPI's) and commission targets so building your customer relationships and satisfaction will be critical to your success in this role.

What It Takes to Be Part of Our Team

• Travel Expert: You’re the go‑to person for travel recommendations, tips, and tricks.
• Innovative Thinker: You seek new ways to build on your success and think outside the box.
• Sales-focused: You believe hard work should be rewarded, so you’re focused on achieving KPIs and sales targets.
• Organised: You manage time effectively to achieve results.
• Multitasker: You build itineraries, create invoices, operate booking systems, and multitask with a customer in front of you.

How You’ll Open Up the World for Our Customers

• Create Dream Itineraries: Build dream trips for your customers, creating lasting memories they’ll share for years to come.
• Share Your Knowledge: Make perfect recommendations from flights, accommodation, cruises, tours, insurance, etc.
• Roll Out the Red Carpet: Make customers feel welcomed and valued.
• Trusted Advisor: Be someone your customers can trust and share excitement with.

Experience & Qualifications

• 2 years’ experience in travel sales
• Experience with Sabre GDS preferred
• High school diploma or higher
• Experience in retail or customer service with a sales focus, including the ability to upsell
• Proven track record of meeting sales or customer service goals for at least 2 years
• International travel experience
• Advanced computer skills, including proficiency in using complex systems
• Ability to work full‑time hours, including evenings and weekends

Benefits and Perks

Work perks include

• Have fun: At the heart of everything we do is a desire to have fun.
• Reward & Recognition: Celebrate success at Buzz Nights and Global Gathering.
• Use your smarts: Our people use quick thinking, expertise, and tenacity.
• Love for travel: Passion is at the core of our service.
• Personal connections: We are a big business founded on relationships.
• Diversity, Equity & Inclusion: Commitment to diversity initiatives and inclusive practices.
• A career, not a job: Opportunities for growth.
• We back our people all the way: Strong commitment to professional and personal development.
• Giving Back: Corporate Social Responsibility program and volunteer days.

Benefits Include:

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange
• Global career opportunities in a network of brands and businesses

Salary & Compensation

We anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. On target earnings average range between $45,000 - $72,000. The annual salary range listed represents the total compensation package, excluding benefits.

Location

Toronto, Canada

Application Information

This posting reflects an active vacancy that we are currently seeking to fill.

Applications close: (date missing – position currently open).

We welcome applications from candidates with diverse experiences.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

We are committed to providing a barrier‑free pathway throughout our recruitment process. Accommodation requests are welcomed.

Equal Opportunity

Our number one philosophy is our people. We value an inclusive and supportive workplace that reflects the diversity of our society. We are committed to equality of respect, dignity and opportunity for all employees.

Recent Awards

• 🏆 Travel Weekly Magellan Awards:
  Silver Winner (2023)
• 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
• 💫 CHHR: 5‑Star DE&I Employer (2023, 2024)
• 🌍 Seramount, FCTG Mexico:
  Member of the Global Inclusion Index (2023–25)
• 📰 Newsweek:
  America’s Greatest Workplaces for Diversity (2024)
• 💛 Benefits Canada:
  Health/Wellness Program and Mental Health Program (2023, 2025)
• ✈️ Out There Awards:
  Inclusive Travel Finalist (2025)
• 🏅 Canadian HR Awards:
  Excellence in Diversity and Inclusion Awardee (2025)

Apply Now

Join our team as a Travel Consultant and turn wanderlust into reality! You will be the mastermind behind unforgettable journeys, from planning to booking seamless getaways.

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