Inside Sales Rep

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A.M. Castle & Co. has over 130 years of experience as a leader in the metals service center industry. We provide exceptional benefits, including but not limited to: medical, dental, vision, 401K match, paid time off, paid parental leave, employee recognition, disability benefits, and tuition reimbursement.

A.M. Castle & Co. is looking for a dynamic, motivated Inside Sales Representative to join their team in the Toronto, Canada location.

Hours:

8am - 4:30pm

The Inside Sales Representative is responsible for supporting customer relationships by providing product information, processing orders, and assisting with day-to-day service needs to help drive customer satisfaction and sales growth.

• Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
• Responsible for servicing, up-selling and cross selling to existing customers.
• Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution. Examples include determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order.
• Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.
• Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
• Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.
• Cultivates a strong product and market knowledge, as well as knowledge of the customer's business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling.
• May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.

• General office environment, PC use
• Heavy telephone use

• One year of experience in sales support environment with customer relationship and maintenance responsibility
• Knowledge of sales techniques and processes
• Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
• Demonstrated sales and servicing skills with strong achievement orientation
• Problem solving skills with ability to develop innovative solutions to customer problems
• Demonstrated mathematical understanding and application
• High school diploma

• Inside sales experience within a metals service center
• Experience with Oracle sales order management system
• Understanding of distribution or manufacturing industry
• Solid business acumen with experience in a manufacturing or distribution environment
• Demonstrated knowledge of raw materials and/or exposure to the metals industry