Dealer Partner

Who we are

At Car Gurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit  each month, and 30,000 dealerships use our products. But they're not the only ones who love Car Gurus—our employees do, too.

We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Car Gurus is seeking a dynamic and talented individual to join our team as a Dealer Performance Partner. In this role, you will partner with high-value Car Gurus customers to deliver targeted support to optimise dealers’ results with Car Gurus. You will play a vital role in developing and leading on-site training and ongoing coaching to dealership employees, empowering them with the knowledge and tools to optimise lead handling, improve customer connections, and drive return on investment.

This role isn’t just being a ‘trainer’; you must directly impact how dealers perceive the value of Car Gurus’ products and services through real results at the dealership level. This role requires robust collaboration across Car Gurus teams, partnering with stakeholders from Customer Success, Product, Marketing, and Sales teams to achieve shared goals. Additionally, it is vital for you to synthesise and communicate dealer feedback and experiences internally to provide insights for product roadmap development and refinement, directly impacting how Car Gurus shows up in the market.

Applicants must be based in the Toronto metro region.

• Leverage your automotive expertise to create and develop resources to deliver the best training and service for internal Car Gurus teams and external dealer customers.
• Provide engaging on-site training and support to dealership employees, focusing on lead handling optimisation, customer communications, and Car Gurus product expertise.
• Prepare resources for new products going to market, as well as ensure all materials used by the collective team are updated regularly to reflect the latest innovations and enhancements.
• Indirectly drive organic account growth, Car Gurus product adoption, and reduce churn events through a consultative approach to relationship management.
• Gather and summarise dealer feedback and your own experiences, then proactively communicate this to Car Gurus leadership and stakeholder groups.
• Collaborate with stakeholders across Commercialisation, Product, Marketing, and Revenue teams to share learnings and insights through written documents, in-person and virtual presentations, and other channels.

• Previous experience in dealership operations, Sales, Finance & Insurance, or Business Development Centre / Contact Centre & Internet department management, minimum of (5) years
• Ability to travel across Canada and into the United States, up to multiple days each week if needed
• Fluency in French (verbal and written) is strongly preferred, as collaboration with Quebec-based customers and internal teams may be required.
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. You believe that proactive communication can reduce friction, improve relationships, and drive business results.
• Confidence in delivering information publicly and leading meetings, through in-person and virtual channels to audiences small and large. Prior experience here is ideal.
• As a lover of data, you are adept at compiling &…