Account Manager

Account Manager

Department: Customer Success

Employment Type: Permanent

Location: Greater Toronto Area, Canada

Reporting To: VP Client Success and Growth

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus Safe Contractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As an Account Manager at Alcumus Safe Contractor, you will play a key role in managing and developing long‑term relationships with our clients. You will be responsible for account growth, contract renewals, conducting site visits, and maximizing revenue within your portfolio.

If you are passionate about sales, results‑oriented, and want to grow within a dynamic organization with real opportunities for advancement, this opportunity is for you!

• Establish and develop strong, trusting relationships with current and potential clients assigned to you.
• Actively manage contract renewals, anticipating customer needs to ensure continuity and sustainable growth.
• Identify and seize business opportunities to drive revenue growth within existing accounts.
• Conduct regular on‑site visits to clients to better understand their needs, strengthen relationships and propose appropriate solutions.
• Design and present customized sales proposals, negotiate change requests and close additional sales.
• Working closely with internal teams (Sales, Billing, Accounting) to ensure effective follow‑up of purchase orders and contractual aspects.
• Conduct strategic discussions aimed at recommending the most suitable tools and services to maximize customer value.
• Provide relevant analyses and feedback on customer accounts in order to optimize sales actions.
• Ensure regular and accurate reporting on sales performance and account developments.

• Proven experience of more than 3 years in business development or account management in a B2B environment.
• Expertise in consultative selling, capable of understanding customer needs and proposing tailored solutions.
• Excellent influencing and team management skills to build strong relationships and lead effectively.
• Strong financial acumen, including forecasting and developing strategic plans for account growth.
• Strong business acumen with a deep understanding of market dynamics and customer priorities.
• Ability to collaborate with multiple stakeholders to align objectives and achieve common results.
• Dynamism and agility to adapt quickly in a highly regulated environment.
• Commitment to continuous improvement and learning to remain competitive in a competitive market.

Alcumus has a hybrid workplace policy
. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

• 🧠 Integrated mental health & wellbeing support
• 🌴 Vacation – starting at 3 weeks
• 💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
• 🩺 Comprehensive medical and dental coverage
• 😴 End of the year, company‑wide shut down for you to relax and recharge

Future Planning

• 🏫 Linked In Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole…