Account Manager

• Sells products and/or services and manages relationships of large named accounts to ensure satisfaction, account retention, and continued revenue growth and profitability.
• Responsible for business development within large named accounts in the financial services arena.
• Must have strong financial technology and software sales background.
• Must be comfortable carrying large annual quotas and accustomed to long sale cycles.

• Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration, and customer satisfaction on a long-term multi-year focus
• Acts as primary liaison between client and FIS and understands client's needs, including financial expectations and restrictions
• Develops and executes account plans to ensure continued revenue growth from account base
• Demonstrates product knowledge including various solutions, markets, and competitive intelligence
• Prepares and presents proposals to clients - utilizing FIS resources and tools
• Negotiates, structures, and closes "deals" that meet customer expectations and FIS's ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise
• Assists in the development of sales plans and strategies
• Works to achieve sales objectives
• Lists concerns of customers with regard to current products/services
• Identifies root problems and utilizes existing FIS processes to enhance satisfaction
• Provides accurate and timely sales forecasts
• Within client organizations, builds network of both operational and executive level users and maintains knowledge of all products and services utilized
• Other related duties assigned as needed

• Bachelor's degree or an equivalent combination of education and experience as required for the specific job level

• In-depth knowledge of FIS products and services
• Strong understanding of financial and/or payment solutions technology including systems, applications and banking practices
• Requires expert negotiation and communication skills, both written and verbal
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
• Requires solid decision-making and problem solving skills
• Analytical skills are required to determine client business needs and requirements
• Ability to remain calm under various levels of pressure
• Ability to show established track record of involvement in industry trade groups preferred
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
• A fair amount of travel is required

Job Status:
Full Time / Permanent
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