Account Coordinator JENNY BIRD Ontario

Account Coordinator needed at JENNY BIRD Toronto, Ontario, Canada

Hi, I’m Mercede from JENNY BIRD. I’m our Sr. Sales Manager, and we’re looking for an Account Coordinator to join the team. Our wholesale team is small but mighty – and growing quickly due to the explosive growth our channel has seen over the past couple of years. Our team is responsible for bringing JENNY BIRD to some of the best retailers across Canada, the US and internationally.

The Sales Coordinator for the wholesale team will report directly to our in‑house Sr. Sales Managers, Kerri‑Lee and Mercede and work alongside our Account Coordinator for International and Majors. This position is vital to the daily operations of the wholesale channel, as you will support our sales team members and liaise with our third‑party sales reps across Canada and the US.

This role requires exceptional organization and someone who is extremely personable, as you will serve as the face of the brand on calls and inquiries from our retail partners and will be expected to be a steward of the brand, extending kindness and compassion to our partners.

You’ll be a great fit if you thrive in a people‑facing environment and love to support a team. We’re looking for someone personable with the natural ability to build great relationships who can help keep us running at our most optimal, organized level. If you have exceptional organizational skills and draw energy from being a part of a team, we’d like to meet you!

• Act as the main point of contact for immediate inquiries, keeping office operations moving while the sales team travels to markets.
• Process all boutique orders for Canada and the US on a daily basis, ensuring orders meet minimum requirements, communicating back‑orders or out‑of‑stock items, and verifying accurate shipping and billing information.
• Create line sheets for each new collection on JOOR as well as on Canva, and produce additional line sheets per request for special accounts.
• Receive and organize physical samples for our HQ sales team, storing them neatly by collection in our Toronto office.
• Send out samples for each new collection to our third‑party sales reps.
• Support our HQ sales team for in‑person appointments with buyers – organize the space, book a boardroom, set out samples, send appointment reminders, and maintain the JB calendar.
• Assist with local events, packing display tools, merchandising, processing trunk‑show orders, and managing sold reports after any trunk shows.
• Own and manage our online wholesale ordering platform JOOR, directing new connection requests from retailers to the appropriate sales rep and ensuring assets and line‑sheets represent the brand accurately.

Step 1:
Phone screen with a member of the sales team.
Step 2:
In‑person interview with Mercede Robertson & Kerri Lee Mackinnon (Sr. Sales Managers).
Step 3:
Interview with Priti Kapoor (VP of Finance and HR).
Step 4:
Conduct references.
Step 5:
Offer.

• 3‑week vacation + 3 floating days + Summer Fridays (we close the office early at 1 pm).
• Your birthday off.
• A comprehensive benefits program + health care spending account.
• Parent’s leave top‑up.
• Professional development budget for courses and/or certificates.
• Perks on JENNY BIRD products.

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.

For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.